The Benefits & Leave Associate will be responsible for supporting all aspects of the organization's Benefits & Well being programs comprised of medical, dental, vision, life, workers compensation, disability, voluntary, and retirement benefits. This role will manage leaves of absence, workers' compensation, and accommodations. The Benefits & Leave Associate will assist employees with benefit plan enrollments and questions, leaves of absence, update the HRIS system for changes in enrollment and leave status, and respond to inquiries via Outlook and Jewish Board's internal ticketing systems. They should be able to answer questions and concerns that employees have about their benefits and leaves of absence, as well as work with third party administrators to coordinate benefits and leaves. The Benefits & Leave Associate will also assist with reconciling monthly premium invoice billing, as well as assist in ensuring compliance with federal and state requirements regarding employee benefit plan administration.
KEY ESSENTIAL FUNCTIONS:
Providing support for the administration of all health and wellness benefits plans
Leading bi-weekly benefit presentations at new hire orientation
Completing data reconciliations to monitor benefit records, ensuring the integrity of data between systems and benefits carriers
Partnering with employees, vendors, and internal stakeholders to research and resolve issues regarding eligibility and enrollment
Auditing benefits enrollments to ensure compliance standards are met
Collaborating with Payroll and HR Operations to resolve employee benefits and leave issues
Responding to benefits and leave inquiries through ticketing system
Processing employee benefits and leave actions in the Jewish Board HRIS (Dayforce)
Administering leave programs and policies in accordance with the applicable federal and statutory laws employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.), working in conjunction with third party vendors and other internal and external partners, where applicable
Keeping track of leave and related metrics and compiling regular and ad hoc reports
Managing caseload efficiently, organizing priorities, providing timely intervention, and maintaining sensitivity to confidential records
Providing support and resources in a way that addresses the unique needs of employees from diverse backgrounds, recognizing the impact of intersectionality on their experiences.
Review and respond to benefits mail from staff and vendors
Other duties as assigned
CORE COMPETENCIES for this position include:
Computer and technology savvy
Solid problem solving and reporting skills; Strong attention to detail
Strong written and oral communication skills; great customer service skills. Ability to interface with staff at all levels
Able to multi-task also ensuring accurate and timely completion of tasks and projects
Excellent communication skills (written and verbal)
Solution oriented, resourceful, resilient
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
EDUCATIONAL/TRAINING REQUIRED:
Associate's required; bachelor's degree preferred
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
2+ years of experience in health and welfare benefits administration
2+ years of experience managing leaves of absence required in New York; multi-state management preferred
Experience interacting with clients utilizing a professional and compassionate approach required
Experience in leave and disability administration is required
Extensive knowledge of employee benefits and leave laws, e.g., HIPAA, COBRA, FMLA, ADA, ACA, etc.
COMPUTER SKILLS REQUIRED:
Proficiency with Microsoft Office Suite (ex: Word, Outlook, PowerPoint) or similar software; Advanced Excel knowledge required
Experience with HRIS required, Dayforce preferred
Experience doing reporting required
VISUAL AND MANUAL DEXIERITY:
The candidate should be able to read documents for analytical purposes such as computer information, software, computer programs, etc.
Limited applications of manual dexterity and hand-eye coordination.
WORK ENVIRONMENT/PHYSICAL EFFORT
The offices at Jewish Board are accessible in accordance with the ADA.
To perform the essential functions of this job, the candidate is routinely required to sit (85% of the time) and stand (15% of the time).
This position is hybrid eligible; The current in person requirement is once per month and is subject to change. In addition to regularly scheduled in person work, staff are required to come in when requested.
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
