Position: Assistant Store Manager Status: Full Time Reports To: Store Manager
Salary : $21.00 - $23.00
Lip Lab is about more than just lipstick! At Lip Lab, we're all about establishing an environment that encourages fun, self-expression and creativity for both our guests and team members. We are passionate about exceptional service and consider ourselves masters of our craft, creating high quality, custom products that are truly unique to every guest - from the color, to the flavor, even the name! If creating real connections, driving results, leading teams and helping others reach their full potential in a positive, energetic and authentically inclusive environment excites you - then this role is for you!
The Role: As the Assistant Store Manager, you will not only help oversee the day-to-day operations of the store but will also create a fun, engaging and positive atmosphere that both guests and employees will all want to be a part of.
What we are looking for:
Strong background in leadership, team building and delegation (minimum of 2 years' experience is required)
The ability to work in close partnership and coordination with leadership team to drive sales and KPI performance, and ensure the business runs smoothly and successfully
Someone who leads by example with a can-do attitude and generous spirit, always going above and beyond for both guests and team members
A passion for providing exceptional guest service and promoting an upbeat party atmosphere
An understanding of sales, targets and what it takes to drive a business
Proficiency with Excel, MS Word, Outlook, and Google Docs
Ability to engage guests while multitasking and time managing to ensure experience
Experience with team training, development and coaching
Open availability
Comfortable in a fast paced, high volume environment
Physically able to meet the demands of the job including the ability to stand for prolonged periods of time, lift to 30 lbs, including the ability to kneel and squat
Ability to travel for company events, meetings & trainings when necessary if Store Manager is unable to attend
What you will do:
Working closely with Store Manager to drive the business and maximize store sales potential
Partner, train, coach and support Leads daily across all aspects of Operations, Training, Parties and Guest Experience
Step in as Manager on Duty, overseeing store operations and team members and jumping in as a Colour Expert where needed to support services and ensure exceptional guest experiences
Provide consistent and on the spot coaching and feedback to team members that encourages trust and growth when Manager on Duty
Cascade business opportunities and sales trends to store team
Partner with Store Manager on team interviews and recruitment
Train and motivate new hires to deliver exceptional guest service and products manufactured to GMP standards
Help create a culture of recognition and celebration for your team through positive reinforcement, including consistent and real time coaching and constructive feedback that encourages team member growth
Ensure Good Manufacturing Practice standards are being followed by team members
Ensure hygiene and safety standards are always maintained
Always represent Lip Lab with a high level of professional conduct, leading and embodying both Kendo and Lip Lab Values and Principles
What we offer:
A diverse and inclusive workplace (we offer regular diversity & inclusion training)
A chance to express yourself and your love for color and artistry
An opportunity to grow within a supportive company (we are expanding and will always ensure our employees are with us every step of the way)
An ability to grow within the cosmetics/artistry industry regardless of your background (we hire across a range of industries: hospitality/service, retail, guest services, performance/arts, etc.)
The Perks:
Competitive pay PLUS TIPS!
Paid holidays and time off
Benefits
Fantastic employee discount: 25% off Lip Lab products and services
Paid training: you'll not only be trained on store operations, assisting with managing the business and the people but you'll also get to experience the artistry and creativity that comes with being a color expert
A chance to have your artistry featured on our social media outlets
At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.
If you are looking to work for a company that celebrates individuality, then look no further!
