The Continuous Improvement Specialist primary responsibility is the ongoing improvement of the sales experience in Oracle CPQ quoting tool used by Vertiv Services business. This includes the necessary processes to keep the data current & accurate as well as easy to update over time in upstream and downstream systems. It will include supporting the sales teams directly for issues that they find using the quoting tool. It will also include working closely with IT to manage issue tickets created and enhancements requested by the business owners. Secondary responsibility will be to work closely with sales to understand their sales process and help shape the CRM tool to facilitate that process
RESPONSIBILITIES
SME for sales quoting system. Troubleshoot issues, find immediate work arounds, and then do root cause analysis with IT to determine long term fix so it does not happen again.
Manage the incident tickets created with IT to address issues when the quoting system is not working as designed.
Work with services business owners in Sales, Offering Management, Order Management, and Sales Support to understand business requirements needed for enhancements to our quoting and CRM tools.
Prioritize ITs work being done on enhancements that are gathered from services business owners.
Act as the services SME for the Triage Team who receives requests from sales regarding issues with quotes and orders.
Work with inside sales and outside sales teams to support their selling process in the CRM tool. Look for best practices to use in the tool to track daily activities, opportunities and leads.
Train and support the Service Sales teams as needed.
QUALIFICATIONS
1-3 years' experience in Sales or Sales Support
Experience using or supporting CRM and quoting tools with good technical acumen
Proficient PC skills in Microsoft office products (Word, Excel, Powerpoint and Access)
Act as project manager with excellent planning, organization, and presentation skills
Excellent written and verbal communication skills
Must be able to provide progress dashboards that are organized, understandable, and accurate
Conscientious, accurate and attention to detail oriented
Work with minimal supervision
Ability to meet established deadlines
Preferred Qualifications:
Experience with using Oracle CPQ as a quoting tool.
Experience participating in Continuous Improvement Projects.
EDUCATION
Bachelor's degree in Business, Marketing, Finance, Analytics or related field required.
PHYSICAL & ENVIRONMENTAL DEMANDS
No Special Physical Requirements
TIME TRAVEL REQUIRED
None
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
