Job Description:

Position Number:

01388W

Position Title:

Front Desk Supervisor for University Advancement

Employment Category:

Full Time Operational

Location:

William & Mary

Department:

610000 University Advancement

Unit Mission Statement:

In University Advancement, we create the conditions for opportunity - human, financial & experiential - by garnering and stewarding the resources that advance William & Mary.

Position Summary:

The Front Desk Supervisor for University Advancement is a critical member of the Advancement Services team in the Office of University Advancement at William & Mary. Advancement Services includes the majority of administrative, fiscal, human resources and research services for the university's development team under the Senior Vice President for University Advancement.The Front Desk Supervisor reports to the Associate Director for Finance & Administration and collaborates with colleagues across University Advancement and across campus to ensure the highest quality customer service and business operations functions for the office.


As the hub of administrative support for Advancement leaders, the Front Desk Supervisor is responsible for maintaining the highest standards of professionalism and customer service for the office in our interactions with our constituents and support for senior leadership and all office functions, including business operations, staff engagement, executive administrative support and emergency response management.


The Front Desk Supervisor will help foster a culture of belonging that embraces all people and perspectives. This position is based in Williamsburg and is expected to work in the University Advancement office in New Town. This is a full-time in-person role. Please review and download the full position description for this job under the "Featured Job Opportunities" on the University Advancement recruitment website:
https://advancement.wm.edu/come-work-with-us/open-positions/index.php

Conditions of Employment:

• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act.


• This position will work in-person 8am-5pm, five days a week, Monday through Friday.


• Flexibility is required as the position is subject to overtime during high peak times to include evenings and weekends around university events and deadlines.

Essential Designation:

No

FLSA:

Non-Exempt

Position Restricted?:

No, this is a continuing E&G funded position and not term-limited

Position Term:

12 month - Continuing

Required Qualifications:

• High School graduate or equivalent.


• Prior administrative experience in a fast-paced office environment.


• Strong administrative skills with demonstrated proficiency in proofreading and editing complex documents with careful attention to detail and accuracy.


• Computer proficiency in a variety of software applications to include MS Office (specifically, Power-Point, Access, Outlook, Word and Excel).


• Excellent oral and written communication skills, with a strong customer service orientation and the ability to work effectively with internal and external constituencies, while exercising diplomacy and tact in all interactions.

Preferred Qualifications:

• Post high school education or training.


• Experience in higher education and/or non-profit environment.

Is the position remote work eligible?:

Not eligible

Remote Work Disclaimer:

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor's ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

Advertised Pay Range:

Up to $50,000, commensurate with experience.

University Salary Range:

U05

Benefits Summary Statement:

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).


Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none

Job Open Date:

10/16/2024

Review Begin Date:

10/30/2024

Open Until Filled:

Yes

Special Application Instructions:

This position is reposted. If you have previously applied, you do not need to re-apply. Your application is still active.

Background Check Statement:

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

EEO Statement:

William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

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