Sr Revenue Agent at Federal Express Corporation in Pittsburgh, Pennsylvania

Job Description:

Provides quality service at an advanced level resolving complex customer issues for internal and external customers related to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, and administrative collections functions.



Essential Functions

• Handles escalated customer inquiries and manager delegated assignments and performs complex research with minimal direct supervision.


• Communicates with other departments concerning problem areas and assumes ownership in the resolution of critical problems.


• Assist management in determining department training needs and training other team members.


• Assist in monitoring work volumes and staffing levels and initiating adjustments to meet customer demand.


• Create and produce reporting summarizing operational performance.


• Perform other duties as assigned.

Minimum Education


High school diploma/GED


Minimum Experience


Five (5) years experience in Revenue, Customer Service, or Office Administrative position.


Knowledge, Skills and Abilities


Outstanding communication and advanced PC skills.

Expert knowledge of Revenue Services processes with ability to handle escalations and assist in training other team members.


Job Conditions


None



Preferred Qualifications:



Pay Transparency: This position is hybrid. This position is located in Pittsburgh, PA. Relocation and Sponsorship are not available.



Pay: $20.80 an hour



Additional Details:


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .


Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law


• EEO is the Law Supplement


• Pay Transparency Policy


• Family and Medical Leave Act (FMLA)


• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)


• Right to Work Notice (English) / (Spanish)

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