IT Coordinator (Law Firm) at Ledgent Technology in San Bernardino, California

Job Description:

We are hiring an IT Coordinator to start immediately for a Law Firm. This is a 4 months contract position, 100% on site.



Essential Duties

• Configure and install new or replacement PCs, smart phones, printers, video conference units, telephones, and other technology tools.


• Ability to support various software and hardware environments, operating system environment(s), equipment platforms and legal support software.


• Administer one-on-one training.


• Perform troubleshooting steps to help resolve service incidents.


• Capability to work successfully with limited supervision in an environment of multiple projects and priorities.


• Collaborate with other IT professionals.


• Follow firm's IT guidelines; assist others in understanding and following guidelines as appropriate.


• Assist the System Administration team with tasks in various enterprise applications.


• Assist the Call Center team with overflow as needed.


• Track and document incidents and service requests via the firm's service desk software.

Required Qualifications

• Candidates must have at least 5 years of experience in a legal and/or technical support role.


• Ability to manage tickets, phone and email requests with minimal supervision.


• Strong working knowledge of Windows Operating Systems and enterprise applications.


• Strong problem-solving abilities.


• Proven organizational, customer service, and communication skills (both written and verbal).


• Advanced knowledge of Microsoft Office Products.


• Ability to lift computer equipment up to 70 lbs.

Preferred Qualifications

• Basic knowledge of TCP/IP networking.


• Experience with iManage document management system.


• Experience with law firms and/or legal environments.


• Experience with Citrix environments.

Education

• College degree is preferred with substantial coursework in information systems or equivalent experience.


• Certifications (CompTIA Network+, CompTIA A+, etc.) are a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now