Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview
Are you a passionate hospitality professional who thrives on providing exceptional service? Join our team as a Bell Captain and be at the forefront of creating memorable experiences for our valued guests. As the Bell Captain, you will lead a team of dedicated bellpersons, setting the standard for impeccable service and attention to detail. With your energy, enthusiasm, and natural leadership abilities, you will ensure that guests receive a warm welcome, efficient assistance, and personalized care throughout their stay. If you have a genuine passion for hospitality, excellent communication skills, and the ability to anticipate guests' needs, we invite you to become a part of our team and play an integral role in shaping unforgettable guest experiences.
Responsibilities:
Lead and inspire a team of bellpersons, fostering a culture of exceptional service and professionalism.
Greet and assist guests upon arrival and departure, providing a warm and personalized experience.
Coordinate luggage handling, transportation, and guest requests promptly and efficiently.
Maintain a high level of knowledge about the hotel's facilities, services, and local attractions.
Ensure a seamless and efficient flow of luggage, packages, and guest belongings.
Provide recommendations and assistance to guests, enhancing their overall stay.
Collaborate with other departments to ensure a smooth guest experience.
Uphold the hotel's standards of cleanliness, safety, and guest satisfaction.
Join our team as a Bell Captain and be part of a team that values exceptional guest service and creates memorable experiences. Apply now and showcase your leadership skills and passion for hospitality in a dynamic and exciting environment. Your dedication to guest satisfaction and your ability to lead a team will contribute to the success of our hotel/resort and make a lasting impact on our guests' stay.
Qualifications
Less than three moving violations in the three previous years
Read, write and speak English fluently
Ability to communicate effectively with the public and other employees
Familiar with local area and attractions
One year prior Guest Services/Bell experience preferred
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage *
Dental & Vision Coverage *
24/7 Teledoc service
Free Maintenance Medications *
Paid Time Off (vacation, sick, bereavement, and holidays). *
Tuition Reimbursement *
Pet Insurance
Hotel Discounts
401K Match
25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.
20% discount at Grand Hotel retail locations
20% discount on Golf, no fee for cart rental
20% discount on Miniature Golf at Woodlands Activity Center
20% discount on products and services at Astor's Spa
* Full Time Year Round Team members only.
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
