Remote, Nationwide - Seeking Senior Manager, Enterprise Data Analytics
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.
Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
Manage a team of Program Managers in duties related to program development, product development, product support with user education tools/documentation, and working with Data and BI engineers.
Manage the collection, approval, development, and communication/training cycle related to enhancement requests for data products.
Lead, direct, and review the work of team members to accomplish program initiatives, operational plans, and results within schedule and budget.
Provide effective performance feedback through employee recognition, rewards, and discipline with the assistance of People Operations, when necessary.
Build and maintain a positive working environment to train and develop the team to foster understanding of broad principles, policies, procedures with a high level of customer service focus.
Mentor and coach team members to further develop competencies.
Provide primary input to hiring, firing, promotion, performance, and rewards decisions for direct reports, in accordance with organization guidelines.
With the Director of Business Intelligence, prioritize development efforts and communicate priorities and timelines to development teams and stakeholders.
Balance the needs of customers, business teams, and stakeholders with the capabilities and limitations of technical resources throughout the development process, ensuring that what is delivered meets the original goals and objectives of the request or product. Operate in areas of uncertainty and ambiguity and provide solid recommendations.
Facilitate meaningful discussion to help develop sound business requirements and user stories, helping to interpret user needs and experience to design a workflow and/or product that efficiently meets the needs of the customer.
Collaborate with technical teams and groom backlog to ensure that work efforts are aligned with product and business goals and objectives; assist in resolving roadblocks and managing escalations as required.
Manage internal documentation (using Confluence) as well as issue/bug/enhancement ticket tracking (in Jira and ServiceNow); create and manage training and supporting content for users and customers (via SharePoint and other platforms)
Evangelize products by working with key stakeholders to demonstrate value of tools; support user community and identify advocates to partner with.
Become a subject matter expert in upstream data sources and flow to help identify gaps for various programs and practice lines; participate in planning activities around system upgrades and migrations that would impact data sources or platforms that Practice Management (PM) and Physician Partner (PP) Operations users use directly or indirectly; work with appropriate teams to help troubleshoot mitigate system failures and lapses in service, and provide updates to users.
Responsible for building and maintaining the relationship with the business stakeholders of the assigned platforms and stakeholders of the assigned MVPs.
Responsible for developing and maintaining effective working relationships with other ITS teams.
Effectively influence and collaborate with others, presenting and securing approval from senior management and other key stakeholders, as necessary.
Manage process of data acquisition with RCM Data Acquisition, outside RCM groups, and other EMR vendors and hospital partners.
Engage in quality, data, analytics, project and program discovery, and research within the division to best understand and represent data needs on the behalf of Physician Leadership, Operations Division Leadership, and Practice Line and Program Leads.
Collaborate with Physician Leadership, Operations Division Leadership, and Practice Line and Program Leads to codesign achievable data products.
Assess areas of opportunity where available data sources and/or systems can be leveraged in a report, dashboard, or tool that can add business value or operational insights.
Use Tableau and other platforms to develop prototypes and engage with prospective users for feedback; assess value with stakeholders; if/when appropriate, determine next steps and produce documentation for production development.
Research and stay informed of industry best practices for analytics and business intelligence.
Provide or facilitate ad hoc analysis and reporting for business requests and needs with complexity or requirements beyond what is readily available within the PMD and other tools.
Required Experience and Competencies
Bachelor's degree in a relevant discipline, or a combination of education and experience that demonstrates attainment of the required competencies required.
5+ years of reporting and analytics and/or analytic product management experience, preferably working in provider-side health care industry (i.e., brokers and consultants, employers, health plans, physician groups or third-party administrators) required.
Knowledge of medical terminology and healthcare delivery/settings/workflow required.
Experience in healthcare with physicians preferred.
Experience working in an Agile environment preferred.
Knowledge of Cloud Technologies preferred.
Basic knowledge of SQL or programming language preferred.
Project Management or Program Management Professional (PMP or PgMP) preferred.
Experience in strategic program and project management, system implementation, and deployment.
Ability to work with cross-functional leaders and/or senior management to develop and implement change management strategies associated with people, process, and technology solutions.
Ability to manage and lead; motivate teams, resolve conflicts with or without formal authority, and elevate issues as needed.
Ability to perform daily functions with little supervision.
Demonstrated ability to work with a complex eco-system of workflows, data flows, technologies, tools, teams, and individuals.
Cross-functional communication and strong people management skills are essential. Good technical understanding, with the ability to translate from business speak to tech; ability to communicate with a diverse audience of technical, non-technical, and clinical constituencies.
Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, and Project.
Maturity to strike a balance between showing initiative and seeking appropriate guidance and input from others.
Ability to manage time and workload effectively, including planning, organizing, and prioritizing with keen attention to details.
Strong analytical skills with the demonstrated ability to research and make decisions.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP, travel assistance, and identify theft included
Wellness program
Vituity community initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $109,440 - $139,535, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
