Job Description:

Position Title: Field Service Engineer

Location: San Francisco - CA

Position Type: Full time

Requisition_ID: 2024-0321

Description:

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core values:
•Be accountable to customers, partners, and each other. Take ownership
and deliver on commitments.
•Establish and follow Standard Work in all that we do, drive continuous
improvement (kaizen), and eliminate waste (MUDA).
•Keep customers front and center in all our work.
•Be data-driven in our work, our analysis, our recommendations, and our
decision making.
•Be collaborative and work as one team, without silos. Foster transparent
communications in a learning, coaching, helpful environment.

Standard BioTools is looking for motivated Field Service Engineer to deliver exceptional service across Standard BioTools’ portfolio of products in Microfluidic systems, serving as the primary customer contact on technical and service-related issues.

He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.

This position is a field-based regional position, and travel throughout North America is to be expected.

Preferred location: Southern California

Description:

• Perform installation, maintenance, and repair services on Standard BioTools systems located at customer sites.

• Troubleshoot instrument hardware and software, often under challenging conditions.

• Contribute to high-value service related procedures and documents.

• Identify areas for product and process improvement and communicate these accordingly.

• Adopt and leverage our CRM business policies, procedures, and reporting.

• 50% travel is routinely required on both a scheduled and unscheduled basis.

Minimum Qualifications:

• BS in Science or Engineering discipline with 2 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.

• Technical support/service experience a plus.

• Substantial working knowledge of optical, electrical and mechanical sub-systems.

• Expertise in employing root cause analysis and corrective action methodologies.
  Prior work with Life Science instrumentation, or any other Laboratory Capital Equipment a plus.

• Strong verbal communication skills.

• Good customer facing skills

• Open to local and overnight travels

• Good initiative, critical thinker, self-motivated and willing to learn.

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health?

Apply online with your resume!

Standard BioTools is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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