ROLE OVERVIEW

Our Business Operations Administrator will work alongside our operations team to assist with managing and executing processes, systems, and workflows across different departments aiming to streamline operations and ensure efficient business functions. Responsibilities will often include collaborating with the team to identify current day-to-day needs, assisting with updating or developing policies and procedures, reviewing data for operations consistency, and working on assigned projects as requested.

WHAT YOU WILL BE DOING

• Respond to Helpdesk queries relating to customer record health, sales issues, integration issues and general user support
• Answer queries related to data or data errors in the system
• Work on assigned existing data projects to ensure accuracy
• Create billing contracts for approved won quotes
• Maintain a satisfactory level of quality and productivity per department standards
• Complete any additional assigned task as requested
• Help improve and streamline operations standards and needs as we continue to grow as an organization and acquire new companies
• Perform high volume repetitive data entry quickly and accurately from a variety of sources into a computer database

QUALIFICATIONS

• Proficient user of MS Office programs with an emphasis in Excel
• 2 years of experience in a service industry or similar position preferred

IDEAL QUALITIES

• Excellent attention to detail
• Ability to multi-task effectively
• Strong written and verbal communications skills
• Comfortable working independently and with minimal supervision but also collaborating with team as needed
• Exceptional organizational and time management skills
• Strong analytical and problem-solving skills
• Ability to perform repetitive task with a high degree of accuracy

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Controlled climate, office environment
• Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

COMPANY PERKS

• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Education reimbursement program
• Continued growth and expansion into new markets and products and services

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that's just the beginning.
• Innovative – We believe there is always a better way. We don't stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Controlled climate, office environment, local travel as needed; no overnight travel required, visit customer locations and may have meetings in field settings, required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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