Join the rapidly growing Plateau family, where your skills, training, and ideas are highly valued. Unlike feeling like just a number, at Plateau GRP, you're our greatest asset. We prioritize a family-like environment, promoting from within and cultivating a welcoming, respectful, and inclusive workplace. Thank you for considering a fulfilling career with Plateau!

- Support student onboarding by validating student network access

- Ensure all requirements are met by the student while in processing to allow for network access

- Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues

- Troubleshooting student devices when faults are encountered

- Document all faults encountered and remediation of faults

- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system

- Monitor the help desk phones during business hours and submit tickets on the behalf of the caller

- Patch and keep machines updated with the most up-to-date patches

- Other duties as assigned

- Secret clearance

- Security + Certification

- Willingness to learn and apply new skills

- Good organizational skills

- Customer service

- Patching and imaging systems

- Windows 10 administrator experience

- Ticketing system and metric experience

- Work well with others in a team environment

- Excellent interpersonal skills

- Experience with cloud and VM technologies

Requirements

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

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