School or Unit: Harvard University Information Technology
Description: Position Description
This is a fully benefited, full-time Harvard University position that has been funded through December 31, 2025. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.
Reporting to the Service Owner, CRM Consulting Services, the Salesforce Administrator supports the service delivery of a fast-growing university-wide internal CRM consulting service. This is an excellent opportunity to hone and expand Salesforce administration skills while working for multiple internal customers with multiple Salesforce orgs, all using the platform in different ways. The Salesforce Administrator will be responsible for fielding requests from these customers, working with the team's Business Analyst and the Service Owner to design solutions, implementing those solutions according to team best practices, and then working with customers to measure impact and success. Along with internal and external Business Analysts and Project Managers, the Salesforce Administrator will be a primary point of contact for the ongoing support and system enhancement needs of the Consulting Service's customers. As such this position requires the ability to work closely with colleagues in the CRM Consulting Services team, in HUIT overall, and with external consultants and vendors, all in a collaborative manner, and also to independently analyze and solve problems and escalate issues when appropriate.
The Salesforce Administrator will join a large and diverse Salesforce community at Harvard with numerous opportunities for learning, including an internal user group. Harvard University IT is committed to professional development and offers formal and informal trainings and learning opportunities on a regular basis.
The Salesforce Administrator will be part of creating transformative systems, tools, and applications, supporting the mission of the oldest and most famous institution of higher learning in the United States. Your success will support research, teaching, and learning that benefits local, national, and global communities. Collaborating with departments from across the University, the position aims to improve the experiences of faculty, staff, students, researchers, and external constituents, while creating a platform designed to position Harvard for continued excellence in the future.
Principal Responsibilities:
Provide day-to-day customer support (including system configuration, routine maintenance, and troubleshooting) for multiple Salesforce implementations.
Maintain user roles, permissions and profiles, security settings, access and sharing settings, etc. to manage overall security across multiple orgs and editions of Salesforce.
Create and manage custom objects, fields, formulas, validation rules, custom automations and approval processes.
Maintain data integrity including accurate data loading and data deduplication.
Support and maintain integrations with internal and third-party solutions.
Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Research changes in upcoming versions of Salesforce and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.
Train users in Salesforce and related tools.
Typical Core Duties:
Participate fully in software development life cycle.
Implement and support technical solutions to deliver business requirements.
Identify and evaluate opportunities to improve services.
Contribute ideas to coding best practices and new technologies.
Draw on relationship and technical skills to act as technical liaison to internal and external clients.
Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.
Basic Qualifications
Minimum of two years' post-secondary education or relevant work experience
Additional Qualifications and Skills
Required:
1+ years of experience as a Salesforce administrator for an Enterprise or above edition of Sales Cloud, Service Cloud, Education Cloud, or Nonprofit Cloud.
Solid understanding of Salesforce standard objects (Contacts, Accounts, Cases, Opportunities, etc.), data model, and native capabilities.
Proficiency with Salesforce customization and configuration including creation of custom objects and fields of different types including formulas, junction objects, etc.
Experience
with Salesforce Flow for process automation and/or screen Flow for data capture.
in moving metadata from lower sandboxes to production environments, and addressing issues related to functionality, integration, etc.
with Excel, Data Loader, and performing data imports into Salesforce.
with creating and modifying Salesforce native reports and dashboards.
documenting and analyzing processes, procedures, and/or policies.
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of an organization in a collaborative way.
Ability to work in a dynamic and changing environment and handle full workload and meet proposed deadlines.
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn:
Experience with
Marketing Cloud and/or Pardot.
with iterative, agile software development methodology and tools such as Jira is likewise.
Familiarity with
common AppExchange solutions such as FormAssembly, Own Backup, Conga Composer, etc.
Harvard University or Higher Education.
Demonstrated ability to work both individually and as a team member in a collaborative environment to achieve agreed-upon objectives.
Proven ability to handle sensitive data with discretion and manage multiple tasks simultaneously.
Working Conditions
Salesforce Administrator Certification is required.
Working Conditions
Work is performed in an office setting
Additional Information
Please provide a cover letter with your application.
Please note:
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.
HUIT's core values are:
Human-centered
University-focused
Innovation-driven
Team-oriented
IT Academy (designed for IT Staff):
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
#LI-BT1
Department Office Location: USA - MA - Cambridge
Job Code: I0857P IT Business Analysis Prfss III
Job Function: Information Technology
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 057
Department: Administrative Technology Services
Union: 00 - Non Union, Exempt or Temporary
Time Status: Full-time
Pre-Employment Screening: Identity
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
