Security Officer 

Department: Security 

Classification: Key 

Exemption Status: Non-exempt 

Reports To: Security Shift Supervisor 

Pay Grade: TBD 

Location:  All GLC Properties 

Position Summary — The Security Officer is responsible for the safety of all Casino assets, employees, and guests with focus on asset protection. 

Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation. 

• Provides safety and protection for all guests, employees and property of Grand Lake Casino. 




• Develops and maintains a friendly, courteous rapport with customers, staff and law enforcement. 




• Patrols and secures all areas (inside and outside) of Casino.  




• Operates a radio using signals/codes established by the Casino.  




• Reports unusual or suspicious activity, occurrences or incidents to the Casino Shift Manager  




• Responds to unruly or intoxicated guests.  




• Submits accurate and truthful reports concerning incidents or infractions involving customers, employees or themselves.  




• Escorts staff, vendors, and contractors to and from sensitive areas of the Casino.  




• Keeps hourly head counts of patrons.  




• Relieves and operates the dispatch desk as required.  




• Assists Human Resources when needed (drug test, walk outs).  




• Provides basic fire fighting, first aid and safety response. 

Qualifications   

• High school diploma or G.E.D. and security experience required. 




• Customer service experience preferred. 

Knowledge, Skills, and Abilities  

• Knowledge and understanding of security protocols and procedures. 




• Knowledge of emergency response procedures and the ability to act swiftly in critical situations. 




• Understanding and proficiency in using security technology such as surveillance cameras, access control systems, and alarms. 




• Strong observation skills to detect unusual or suspicious activities. 




• Effective verbal and written communication skills for reporting incidents and interacting with others. 




• Ability to resolve conflicts calmly and professionally. 




• The ability to analyze situations quickly and make sound decisions. 




• Being able to adapt to changing circumstances and make decisions in dynamic environments. 




• Ability to work collaboratively with other security personnel, as well as coordinate with law enforcement if necessary. 




• Keen attention to detail to notice subtle changes in the environment or behavior. 

Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age. 

Physical Requirements — Position requires walking and standing for entire shifts. Ability to maintain visual attention and mental concentration for extended periods of time and lift a minimum of 45 pounds. 

Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights. 

Special Working Conditions — Position requires flexibility to work any shift including weekends and holidays. 

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department. 

Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary. 

Grand Lake Casino reserves the right to amend this job description.