Leads teams of 20+ Field Service Technicians and Technician Crew Leads on large projects or projects with high technical or commercial complexity. Takes ownership of key safety, quality, and efficiency results for their assigned scopes and crews. Facilitates communication and logistics for all issues related to their assigned scopes and crews.
Primary Responsibilities:
Safety
Ensure the technician crews are operating with safety as top priority
Ensure JSAs are completed and documented
Ensure all required safety equipment is on-site and has documented, up-to-date inspections
Understand and follow incident response procedures
Escalate safety-related concerns proactively to prevent incidents
Delegate tasks to and coordinate with Crew Lead as appropriate
Verify crews have current certs required for the scope of work, provide to customer site contact upon request
Lead incident response efforts on site in coordination with EHS Manager
Participate in root cause analysis and implementation of corrective actions
Act as subject matter expert, train and mentor crew members as needed
Quality
Ensure repairs are done properly without the need for rework
Obtain work instructions and share them with the technician crews – seek clarifications as needed before proceeding with work or whenever unexpected conditions occur
Ensure all engineering hold points are observed and documented
Ensure all required photographs and data are recorded and transmitted to Field Service Supervisor and Field Service Engineering
Delegate tasks to and coordinate with Crew Lead as appropriate
Lead incident response efforts on site in coordination with the assigned Field Service Engineer
Participate in root cause analysis and implementation of corrective actions
Act as subject matter expert, train and mentor crew members including demonstrating repair methods as needed
Perform particularly complex or high-risk repairs as needed
Consolidate resupply needs across all assigned crews to reduce the number of shipments
Lead and motivate technician crews to follow project schedules for on-time completion
Provide assigned Field Service Supervisor 3+ updates per day including site conditions, working hours, progress, issues, incidents, technical data, photos, etc.
Coordinate with the customer’s site supervisor for access and operations
Coordinate arrival time, break times, departure time, weather days, etc. with the crews
Ensure crews are punching in and out of time keeping app at the beginning and end of the shift, using correct project numbers
Monitor material and supply inventories - forecast needs, communicate to Field Service Supervisor to procure at least weekly
Mobilization tech-check – make sure assigned crews have working phones and can access all necessary systems (timekeeping, e-mail, safety app, etc.)
Rely on the expertise of tech crew to fulfill duties as needed (ex. another blade tech has more knowledge of a particular repair process and better ability to forecast material needs – work with them to forecast and request additional materials)
Delegate duties as appropriate (ex. ask a tech to complete an inspection for their truck or safety gear)
The site lead role can only be successfully fulfilled on site and is therefore expected to be deployed to project sites full time except for R&R, trainings, and special assignments.
Education/Skills/Experience:
Experience leading teams of skilled tradespeople on project sites
Advanced knowledge of and commitment to safety best practices in wind turbine blade access and composite repair work
Advanced knowledge of the means and methods of composite repairs and the ability to ensure individuals under supervision are following best practices and full compliance with work instructions
Ability to utilize resources efficiently – keeping people productive, minimizing wasted materials, equipment, and other costs
Excellent interpersonal, communication, and time management skills
Technicians level 3 and above may be considered for this role
Must have a valid US driver’s license and driving record meeting company standards
