Reporting to the Customer Service Supervisor, the Customer Service Coordinator supports the operations and administration of the Customer Service Team. The coordinator will assist with data entry, making telephone calls to members, and generating reports. You will have opportunities to work on multiple tasks and projects within Customer Service, contingent upon departmental needs.

Salary Range: $25 to $28 per hour

WHAT YOU WILL DO:

• Provide administrative support for a variety of Customer Service activities.
• Conduct outbound calls to members and complete several different assessments and surveys.
• Assists the Customer Service department with inbound calls during peak business hours.
• Enter required data in several computer programs and databases.
• Maintain accurate data for reporting requirements.
• Keep the Customer Service Supervisor and Manager informed of service problems, and changes in contact data, including members, providers, resources, etc.
• Complete all training programs and certifications.

WHAT YOU WILL BRING:

• Prior experience working in a customer service, call center or similar environment.
• Bilingual (Spanish or Chinese) language skill is preferred.
• Familiarity with health care/managed care terminology.
• Demonstrated problem-solving skills, critical thinking skills and initiative.
• Prior experience in health care and knowledge of managed care or Medi-Cal preferred.
• Ability to communicate with a high degree of professionalism, including discretion in working with confidential information.
• Computer literate in an MS-Office environment, customer management and managed care system applications.
• High-school diploma or GED.

WHAT WE OFFER:

A competitive and robust compensation package, including:

• Health benefits
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California. Employee-only coverage in the HMO plans is currently available at no cost and dependent coverage is heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.
• An opportunity to work in a vibrant atmosphere with the most amazingly talented people who are shaping the future of healthcare!
• The chance to make a difference in the lives of many San Francisco residents!

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

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