ECS is seeking a Senior End User Support Specialist to work in our Albuquerque, NM office.
Job Description:
RESPONSIBILITIES AND DUTIES
ECS is seeking a candidate that will provide both classified and unclassified RedHat Linux support to our customer base. supporting a major DOE National Laboratory. Looking for someone with a strong customer service ethic and experience with Linux Desktop System Administration. They should have the ability to translate technical terms into layperson terms and present them to audiences outside of the organization. The selected candidate must be willing to take and pass a polygraph if selected for random testing.
Candidate will be responsible for designing and operating technologies and processes to ensure IT systems are reliable, consistent, and secure throughout the lifecycle of the system.
Selected applicant will provide both classified and unclassified server support in a physical and virtual based environment. Responsibilities will also include automating tasks using PowerShell, Bash, or Ansible. Candidate will be responsible for networking tasks from machine to wall and should be prepared to troubleshoot network and serve issues independently. Work will take place in a highly secured area.
Candidate must reside in the Albuquerque area as work will be performed on site.
On any given day, you may be called on to:
Deploy and maintain production Linux and Windows operating systems in accordance with established IT policies and guidelines for items such as security, networks and file systems.
Coordinate and perform installations and upgrades to layered software packages.
Continually monitor and tune multiple systems to achieve optimum performance levels.
Work with Enterprise IT Configuration Management automation tools/approaches
Required Skills:
Experience with Linux system administration, preferably RedHat
Understand enterprise network services like DNS, NTP, DHCP, databases, VPN, firewalls, switches, routers, and distributed storage systems
Experience configuring and troubleshooting networking equipment
Ability to learn new IT system technologies
AS/AA degree + 4 years of relevant work experience
Active Q or DoD TS clearance required
Desired Skills:
DoD Top Secret with Reciprocity and an active SCI
Experience with scripting languages
Experience with deploying and administering servers in a high security production environment
Ability to work closely with researchers to identify needs/expectations and articulate action items and responsibilities
An in-depth knowledge of Linux
Have the ability to thrive in a teaming environment
Understanding of Systems Engineering disciplines particularly Requirements Management and Configuration Management
An understanding of Cloud Computing such as VMware, Open Stack and KVM/Proxmox
The ability to research and propose technical solutions which satisfy requirements
An in-depth knowledge of network devices like switches, routers, VPNs, and firewall devices
Experience with and the ability to utilize collaboration tools like Wikis, Mattermost, Jira & GitLab
Experience with process improvement activities and full life cycle development processes such as Agile, Lean 6, ISO, CMMi, or ITIL
Experience in working with Project management professionals preferably of large, complex, or interdependent projects
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
