Work Location: Burlington, Massachusetts Shift: Department: LS-SL-LAHC LW Biom USA Recruiter: Beverly Dellisola
This information is for internals only. Please do not share outside of the organization.
Your Role:
MilliporeSigma is hiring a Field Service Technician. In this position, you will play a crucial role in our mission to deliver exceptional technical support and expertise to our customers. You will have the opportunity to work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring the optimal performance of our products.
You will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout Boston Metro. You will also be responsible to provide backup support to neighboring territories throughout New England as required.
Responsibilities:
Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices
Accurate and detailed completion of Work Orders and related documentation
Close Work Orders daily
Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs
Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)
Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool
Maintain timely, courteous, effective, and professional communications between all customers, internal and external
Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team
Submission of expense reports every two weeks
This position will include overnight travel on occasion. Will also include additional travel within expanded territory, for training, team meetings and coverage/support for other territories. Company vehicle will be provided.
Shift may include work outside of normal business hours as business needs dictate, including overtime. Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays.
Physical Attributes:
Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance
Moving by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull
Occasionally wear a half mask respirator
Visual acuity involving 20/40 corrected vision or better in each and both eyes with the ability to distinguish red, green and yellow colors
Who You Are:
Minimum Qualifications:
High School diploma or GED with 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience
Preferred Qualifications:
Electronics background/experience
Ability to read and understand technical documents
Proficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
Excellent communication and interpersonal skills, with a customer-focused approach
Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations
Excellent documentation skills
Ability to handle difficult customers and situations
Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.). Ability to use field service software
Ability to work independently with little to no supervision
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
