Marsh McLennan is seeking candidates for the following position based in the Ridgeland, MS office. This role is 100% onsite.
Senior Analyst - Onsite Technical Support
What can you expect?
Join the world's largest professional services firm in the area of risk, strategy and people
We operate an open and collaborative culture, developing our staff to reach their potential
In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success
You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests
What is in it for you?
Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
A fast-paced, exciting and friendly culture
Competitive salary, benefits, 401K matching, retail discounts and much more
We will count on you to:
Performs installations/builds, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Determines appropriate hardware and software based on corporate policy and end user requirements
Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
Assists in administration and maintenance of technology infrastructure components
Uses corporate incident management system to record and track all support work
Maintains accurate hardware and software records for corporate assets
Assists with the procurement of hardware and software
Supports team's abilities and functions through positive customer relations
What you need to have:
High School diploma/GED
3-5 years of customer service experience (help desk / support experience)
Experience providing Technical Troubleshooting to end-users
Strong communication skills both written and verbal
Exceptional customer service skills
Knowledge of company desktop operating systems and software
Knowledge of standard computer hardware
Ability to independently plan, organize and prioritize one's own activities
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
What makes you stand out:
Bachelor's Degree preferred
Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern
Experience with Nexthink, ServiceNow, Power BI, scripting for Windows systems
Marsh McLennan(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries.With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visitmmc.com, follow us onLinkedInandTwitteror subscribe toBRINK.
Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
