United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This is a skilled position encompassing all aspects of the dispatching department at United East. The individual is responsible for designing, implementing, and enforcing policies and procedures. This position requires a strong leader with the ability to prioritize, plan, and direct the department. The manager needs to be able to build and sustain a team where everyone works well together and communicate well with the Construction Operations Manager. Team atmosphere needs to be collaborative with everyone sharing in responsibilities.
Key Responsibilities (Essential Duties and Functions)
Promotes safe operating practices through employee engagement to identify, report and correct safety concerns.
Manages team hiring, training, coaching, employee retention, performance evaluations. corrective actions and overall team performance.
Coordinates with the Area Managers, Department Managers and/or plant facilities to establish production schedules, efficient use of personnel to meet customer demands and determine plant consolidations when warranted by volume of business.
Responds to employee and customer feedback and project delivery challenges. Addresses complaints and resolves problems in a timely manner.
Maintains a working knowledge of applicable mix designs and/or material specifications, available products, dispatch procedures, truck tracking and delivery areas.
Generates, monitors, and communicates department metrics and reports. Utilizes data to improve efficiency and performance.
Plans and implements quality assurance for all processes. Champions innovation and process improvement.
Assists in product sales and customer relations management.
Accurately monitors the raw material ordering through the Customer Service Center.
Works with Sales, QC, Safety and Customers regarding requirements and related needs on upcoming projects.
Participate in and promote an inclusive work environment.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education/Experience
High school diploma or general education degree (GED) required; and five or more years of related experience and/or training; or equivalent combination of education and experience.
Dispatch and or supervisory experience preferred.
The individual should have (or be able to quickly gain) knowledge of Command Alkon, Excel, Word, and Outlook.
Any customer relations course certificates, licenses and registrations are helpful.
Work Requirements
Must be 18 years in age or older.
Must be willing to travel to site locations.
Regular and consistent attendance is required and must be willing to work evenings and weekends when necessary.
Must display a professional and courteous attitude to co-workers, supervisors, and the general public.
Pre-employment physical, drug screen and criminal background check will be required.
Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
Knowledge/Skill Requirements
Ability to read, comprehend, articulate, and write complex instructions, correspondence and other written content.
Must be proficient in Microsoft suite of tools including Excel, Word and Outlook, and database software. Must be able to utilize internet and communicate effectively.
Proven ability to develop relationships and to work with teams as both a leader and a participant.
Effective interpersonal and communication skills; building rapport, listening, presenting, giving, and receiving feedback. Excellent customer service skills are mandatory for this position.
Demonstrate basic mathematical skills as well as the ability to interpret financial data and information.
Demonstrated ability to train, motive and lead employees.
Willingness and ability to work in and adapt to changes in circumstances, tasks, customer needs and other conditions that may affect their daily responsibilities.
Ability to cope well in stressful environments and communicate professionally.
Ability to manage difficult or emotional customer and/or employee situations tactfully.
Basic knowledge of labor and employment laws.
Key Competencies
Accountability : Is continually focused on accepting responsibility for meeting commitments, achieving optimum results, and ownership for the outcomes from actions and decisions.
Adaptability : Personal willingness and ability to effectively work in, and adapt to changes in circumstances, tasks, responsibilities, people, environments, and conditions.
Communication : Clearly conveys and receives messages at an appropriate level and format.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and/or external customers.
Integrity : Through words and actions, creates an atmosphere of mutual trust and respect. Communicating and acting honestly and ethically.
Teamwork : Works cooperatively and productively in groups and teams to create positive relationships which maximize performance results.
Safety and Security: Observes safety and security procedures.
Leadership : Motivates and inspires others through their words, actions, and commitment to the organization.
Managing People and Processes : Establishes and clearly communicates process standards and expectations; monitors performance and provides ongoing feedback to build people.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently required to reach with hands and arms, talk, hear and lift and/or move up to 10 lbs.
Regularly required to sit and use hands and fingers to manipulate/handle objects.
Occasionally required to stand, walk, stoop, kneel or crouch, lift and/or move up to 25 lbs.
Able to communicate with others by telephone and in person.
Able to utilize office equipment including a computer for word processing, email communication, and preparation of documents and presentations.
May require sitting for extended periods of time.
Work Environment
While performing duties of this position, the environment is typical of an office setting and the noise level is usually quiet to moderate.
While performing field duties of this position, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate to loud.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
United Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
