MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

We are currently hiring an IT Service Desk Analyst to provide service desk support to our corporate and agency customers, and complete PC lifecycle desktop support for our corporate customers in our Chalfont, PA Office.

Essential Functions
• Performs all change/add/move activities related to new user accounts, terminations, and Exchange distribution lists
• Provides technical support for Office 365 email, Office products, and Microsoft Windows and Macintosh operating systems to all end users
• Responsible for all PC lifecycle activities for corporate users: PC imaging and configuration, software installs, data backup, hardware support, and all office moves/remote deployments
• Troubleshoots issues with corporate printing and scanning devices and contacts vendor dispatch as required
• Supports the MODE Global RingCentral phone system, including setting up new users in the system, deactivating unused extensions, provisioning phone hardware, and RingCentral communication applications in the desktop environment
• Supports customers 24/7 on a rotating on-call schedule
• Assists Infrastructure team as required to resolve systems issues
• Meets or exceeds established service level agreements for initial contact and time to resolution for all issues
• Assist in office workstation organization and setup
• Assist infrastructure team with office network \ server closest management
• Assist infrastructure team with office Wireless network trouble shooting

Qualifications

• Previous technical service desk and/or desktop support experience required
• Must be proficient in support for Windows 7, Windows 10/11, and Office 365
• MacOS X and Android/iOS experience preferred
• Excellent written and verbal communication skills
• Must be able to prioritize tasks and projects to meet customer needs

SKILLS & ABILITIES

Experience: Transportation industry experience a strong plus.

Computer Skills: Experience supporting Windows 10/11 and Office 365, as well as Macintosh and mobile devices

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.