At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop outstanding career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $40 billion, you'll discover endless opportunities to grow a rewarding career as part of the world leader serving science.
Position Summary:
The Credit & Collections Representative takes a wide range of responsibilities to maintain collections operations within the Accounting Team. The position is responsible for managing an assigned portfolio of Accounts Receivable, prioritizing collection of invoices and identifying / resolving any issues blocking payment. In addition, interact professionally with internal and external customers.
Education
HS Diploma or equivalent required, Associates or Bachelors in business preferred.
Experience
3+ Years B2B Accounts Receivable Experience, Collections and Dispute Resolution
Strong attention to detail
Requires critical thinking and problem solving skills
Effective verbal and written communication skills
Proven ability to set goals and meet deadlines
Proficient in Excel
Responsibilities include but are not limited to the following:
Following up with customers directly via e-mail, phone and via various customer web-based portals (Ariba, Coupa, etc.) to ensure timely payment of FCS invoices, following status through the customers' payment process.
Establishing good relationships with our customer so that any issues are quickly identified and resolved.
Compile and maintain accurate and complete accounts receivable records to include contacts, status of past due, and any disputes identified
Work cross-functionally with Sales, Project Managers, Client Services, and Accounting to resolve any outstanding discrepancies blocking timely collection
Prioritize activities for accounts in assigned portfolio to maximize success in achieving team goals for DSO, percent current, percent >90, and any additional cascaded metrics
