The Freight Billing Associate will handle incoming freight invoices for our global Total Transportation Management (TTM) services. You will use internal and external systems to resolve disputes and allocate charges.
US and UK 3rd party distribution daily shipment tracker with weekly/monthly updates
Manage weekly FedEx shipment tracker and billing report
Maintain 3rd party freight audit and pay application
Shipment data entry
Identify and recommend/implement suitable improvements.
This role will also provide proactive support to calls/emails from internal Distribution Project Management Group, external clients, and Clinical Trial investigator sites. This includes working with our approved couriers, advancing to manage and resolve issues, and bringing up for internal or external support as necessary. The role requires proficient use of Fisher Clinical Services systems and SOPs and adherence to Fisher Clinical Services Quality Standards and timelines.
Job Duties and Responsibilities
Review incoming freight invoices for accuracy.
Resolve invoice inaccuracies with vendors.
Analyze data to ensure vendor invoices are appropriately matched to shipments.
Actively participate in team meetings, conference calls, and daily operational meetings.
Provide support as assigned to receive calls from internal/external clients.
Escalate calls when required as per our SOPs.
Ensure all Helpdesk calls/emails are managed through to resolution.
Participate in cross-functional business process improvement activities as required.
Principle Contacts
Internal:
Distribution Project Management
Logistics Department
Fisher Clinical Services Global network facilities
External:
Clients
Fisher Clinical Services approved Couriers
Third-party depots
Education / Qualifications
Minimum Required Education: HS Diploma/ GED
2 or more years of experience in finance, billing, invoicing, or similar area
Experience / Skills
Process analysis skill suitable to collect and analyze data to implement improvements
Flexible and adaptable
Ability to prioritize workload and meet timescales
Able to analyze problems and define solutions
Able to work in high paced environment and support others within the team
Strong interpersonal skills, enabling effective communication with colleagues and clients. Proficient in understanding client requirements and presenting well-suited solutions.
Knowledge of domestic/international distribution
Knowledge of Logistics
Competencies
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to multitask
Written and verbal communication skills
Problem-solving skills
Excellent customer service
Embraces PPI
Integrity
Focus on Growth
Teamwork/Cooperation
Interpersonal Skills
Safety
Personal Development
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
