Beacon Hill's client in Golden Valley, MN, is looking for a Temporary Customer Support Specialist to join their team. The Temporary Customer Support Specialist will provide essential support to the sales organization, managing customer requests and complaints through internal processes. Using internal systems and resources, this role ensures that responses align with company policies and standards.
This is a part-time role with a schedule of Monday to Thursday (7.5 hours a day). This position is hybrid, with one day a week expected to be onsite. This is a contract position expected to go until the beginning of February.
Key Responsibilities
Investigate and resolve Foodservice customer and distributor complaints, maintaining thorough documentation throughout the resolution process.
Act as the liaison between sales, ICS, and customers to ensure accurate and timely credit authorizations.
Guide vendor agents on handling calls and reports to ensure issues are resolved appropriately.
Provide responses to field sales team inquiries regarding products, policies, and manufacturing details.
Complete and maintain records, including CIRP statements, customer-specific forms, and product detail portals.
Oversee the supplier management site to provide select customer documentation on products and policies.
Required Skills & Experience
High school diploma with 3-5 years of customer support experience.
Strong written and verbal communication skills.
Proficiency in Microsoft Word and Excel.
Knowledge of CIRP/CARE or related customer care processes.
Ability to handle confidential information with sound judgment.
Preferred Skills
Collaborative, flexible, and proactive with strong people skills.
Ability to prioritize multiple tasks and resolve complex issues.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
