Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Cloud Based Computing Senior-SMEforthe US Army Regional Cyber Center - Continental United States (RCC-CONUS) program responsible for performing non-personal Information Technology (IT) Services and support requirements. RCC-CONUS is responsible to operate, manage, and defend the Army's NIPRNet and Secure Internet Protocol Router Network (SIPRNet) CONUS portion of the GIG, and the NIPRNet and SIPRNet DoDIN-A. The RCC-CONUS functions as part of a larger joint environment, responding to the Theater Combatant Commanders, the ARCYBER, and the Army Cyber Command's Army Cyberspace Operations and Integration Center (ACOIC), which operates the GIG in support of Department of Defense (DoD) operations around the world. Services include Network and System Modernization, Cyber Defensive Operations, Defensive Cyber Assessments, Defensive Cyber Infrastructure Support, Threat & Data Analytics, DoDIN Operation Support, Network Management, Systems Management, IT Lifecycle Management, IT Service Management (ITSM), Portfolio/IT Investment Management, and Theater Operations and Service Desk support.
The candidate will provide support for installing, operating, securing, and maintaining physical/virtual Microsoft based servers in support of Active Directory. Installs, upgrades, and patches operating systems and complex software packages. Schedules installations and upgrades in accordance with established IT policies, procedures, and Change Management process.
Key Tasks and Responsibilities
Responsible for activities related to system administration.
Assigns personnel to various projects, directs their activities, and evaluates their work.
Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.
Responsible for the installation, maintenance, configuration, and integrity of computer software.
Implements operating system enhancements that will improve the reliability and performance of the system.
Operate, maintain, secure, and update all RCC-CONUS server-based systems, to ensure integrity and security, configure, patch, and scan systems to maintain high availability of services
Respond to incident tickets, service requests, restoration of service, and request for change.
Maintain the underlying operation systems in support of internal and enterprise applications and maintain documentation depicting server/system characteristics, physical/logical capability diagrams and security policies and settings.
Notify customer regarding any critical or high incidents impacting critical systems and services
Operates, maintains, secures, and monitors virtual infrastructure (VI) internally and Enterprise virtual systems owner environments.
Support RCC-CONUS use of all types of cloud services and cloud computing services.
Support existing virtual environments using Private Cloud services; and many services moving to the cloud, requiring the same support as described.
Assist Government to implement, deploy, operate, maintain, and sustain VI environments, large storage devices, and backups and restorations systems, services, process and procedures.
Support shall include enclave administration, fault management, trouble analysis, incident handling and reporting, system status reporting, implementation testing and acceptance, and general administrative tasks.
Provide system performance monitoring and trend analysis to identify and address performance concerns.
Build and install computer infrastructure, which encompasses hardware, servers and virtual machines using virtual operating systems, virtual environments, and enterprise management virtual software.
Install, configure, maintain, update and patch virtual / physical storage for internal and RCC-CONUS managed Enterprise services.
Monitor availability of virtual / physical storage meets mission-required resources for internal and RCC-CONUS managed enterprise services.
Make recommendations on improving current SAN posture. The Contractor shall assign resources usage based on local guidance, change requests, or virtual enterprise monitoring system.
Operate, maintain, secure, and monitor backup solution for the RCC-CONUS AOR; Provide restoration and disaster recovery support for all critical internal systems and services; Provide a sustaining process to backup those resources deemed necessary based on Government requirements or best business practices; insure process meets all authoritative sources for recovery timeline to restoration and periodically test backup solution by restoring complete systems, folders and/or files, based on guidance from Government, system owner or best business practices.
Support both global Active Directory Restructure (AD-R) and the RCC-CONUS AOR with the management, sustainment and deployment of authentication, directory, and policy services. Additionally, provide support for Identity, Credential, and Access Management (ICAM), which is the Army zero trust environment.
Deploy, install, operate, monitor, sustain, and secure vulnerability and assessment system and services.
Education & Experience
BA /BS or an MA/MS preferred from an accredited university (required)
Minimum of 12+ years of related IT experience (required)
Substitution Allowance (MA/MS with 10+ years' experience can be substituted for above requirements)
Certifications
Microsoft Certified: Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate, or equivalent.
VMware Certified Advanced Professional; MCSE: Core Infrastructure, or equivalent
Microsoft Certified Solutions Expert (MCSE) or the current highest level of Microsoft certification for Active Directory.
IAT Level II Baseline Certification
Security Clearance
Top Secret/SCI clearance (Required)
US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
Travel to CONUS and OCONUS locations to meet mission requirements and undergo training may be required. The support outside Fort Huachuca, AZ including OCONUS if required, will be designated as TDY.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
