Simply Eloped is the leading elopement company in the world. Supported by our proprietary technology, we plan and perform thousands of ceremonies on an annual basis. We are located in 34 destinations around the US and are supported by a vendor network of over 800 vendors nationwide. We're passionate about elopements!
Our Personal Elopement Planners are the first voice of the company when couples reach out to Simply Eloped and will guide our couples through their booking and elopement process right up until they say "I do". The aim of this role is to ensure that the customer experience from beginning to end feels personalized, attentive, friendly and committed.
RESPONSIBILITIES:
Communicate clearly and articulately with customers in preparation for their wedding ceremony
Coordinate wedding ceremonies including assigning vendors, creating invoices & itineraries, applying for permits and more
Handle escalated emails, phone calls or live chat making sure the customer is heard, understood and the issue presented is resolved
Work towards KPIs around achieving a high customer happiness score for every couple!
Be an ambassador and representative of the Simply Eloped business and The Knot Worldwide
SUCCESSFUL PERSONAL ELOPEMENT PLANNER CANDIDATES HAVE:
Must have ability to work in remote environment and actively self-manage
Attention to detail paramount
Must be comfortable with learning new technologies
Able to work in a fast-paced work environment
Ability to multi-task and excellent time management skills
Excellent verbal and written communication skills, including excellent grammar
Accurately type and respond to a Customer on the phone at the same time
Comfortable handling difficult clients or situations, keeping calm.
Must be able to work independently
Must have excellent computer skills (Word, Excel, PowerPoint, Gmail, Google Docs) and the ability to learn new systems quickly
IT'S A BONUS IF:
Experience in wedding or event planning preferred
You have prior customer service experience; preferably with an online retailer or in the ecommerce industry
You have worked in a cross-functional call center style environment