Customer Service -Various Shifts 7 immediate contract to hire roles
Location: Eden Prairie Minnesota 55347
Location Type: Hybrid (however 2 weeks training in office & after training 1 day a month in the office. Training is Monday thru Friday 4pm to 12 am for the first 2 weeks
Pay range: 19.50 hr.
Shift A - Sun 12a-8a / Mon 12a-8a / Tues 12a-8a / Off Wed / Off Thurs / Fri 12a-8a / Sat 12a-8a
Shift B - Sun 12a-8a / Mon 12a-8a / Tues 12a-8a / Off Wed / Off Thurs / Fri 12a-8a / Sat 12a-8a
Shift C - Sun 12a-9a / Mon 12a-8a / Off Tues / Off Wed / Thurs 12a-8a / Fri 12a-8p / Sat 12a-8p
Shift D - Sun 12a-8p / Mon 12a-8p / Off Tues / Off Wed / Thurs 12a-8a / Fri 12a-8p / Sat 12a-8p
Shift E - Sun 8a-5p / Off Mon / Off Tues / Wed 4p-12a / Thurs 4p-8a / Fri 4p-10p / Sat 8a-5p
Shift F - Sun 8a-5p / Mon 4p-12a / Off Tues / Off Wed / Thurs 4p-12a / Fri 4p-10p / Sat 8a-5p
Shift G - Sun 8a-5p / Mon 4p-12a / Tues 4p-12a / Off Wed / Off Thurs / Fri 4p-10p / Sat 8a-5p
How to Apply: Please apply directly to this position and include your resume with contact information and most recent job history.
Recruiter: Kim -Direct Line 651-461-0183 or
Duties and Responsibilities:
Provide shipment information, create orders, activate shipments, builds/assigns loads, schedule appointments, track and trace shipments and enter events & Invoices
Deliver operational excellence to customers, carriers, and suppliers.
Execute tasks focusing on quality and efficiency, including:
Auditing load information for accuracy.
Managing a shared inbox for customer and supplier communication.
Proactively addressing exceptions and proposing solutions.
Handling urgent communications and coordinating with C.H. Robinson's internal teams.
Providing shipment information and creating and activating shipments.
Tracking and tracing shipments.
Invoicing and entering event data.
Document events following SOPs and escalate issues as needed.
Requirements:
High school diploma or GED
Previous customer service experience
Intermediate proficiency in Microsoft Word, Excel, Outlook and Teams
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience requiring attention to detail and accuracy
Values a diverse and inclusive work environment
Background check including education and employment verification prior to starting
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