The Revenue Cycle Assistant is responsible for answering incoming calls for patient financial services. This position demonstrates exceptional customer service skills, such as responsiveness, empathy, and willingness to assess and respond to individual patient needs. The Revenue Cycle Assistant maintains confidentiality of all patient information in accordance with Organization Policies, HIPAA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc.
Essential Job Functions:
Manages all front desk onsite patient interactions by researching, resolving and documenting all issues and concerns that are received.
Performs account analysis and educates guarantors regarding payment issues on outstanding patient balances.
Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.
Reviews, verifies and evaluates demographic and third-party payer information as they are related to patient accounts.
Receives and responds to patient, professional and clinical inquiries in person and provides accurate processing and billing support. Explains insurance benefits, payments, claim submission, billing and general Business Office procedures.
Resolves problems, concerns, insurance, coding and billing questions as the primary contact for customers, clinical and support staff.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Education:
• Preferred: Associates - Business- OR -Associates - Related Field
Work Experience:
• Required: A minimum of 2 years Related Experience
