Director of IT Operations at Schenectady County Community College

Posted in Other 20 days ago.

Location: Schenectady, New York





Job Description:

Category:: Professional

Subscribe::

Department:: Information Technology

Locations:: Schenectady, NY

Posted:: Oct 2, 2024

Closes:: Open Until Filled

Type:: Full-time

Position ID:: 181676

About SUNY Schenectady County Community College:





SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training and workforce development to a diverse population in a student centered environment. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. We take pride in being an urban campus with a small town feel.




SUNY Schenectady is dedicated to cultivating an environment that celebrates diversity, prioritizes inclusion, and insists on equitable access. Diversity, equity, and inclusion is central to our vision and mission; we know that to foster a sense of belonging and preserve connectedness, we must create and maintain working and learning spaces that welcome, respect, and appreciate difference. SUNY Schenectady provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. We encourage applications from members of historically underrepresented groups, women, veterans, and persons with disabilities.






Job Description:




The College is seeking a full-time Director of IT operations for our Information Technology department. Reporting to the Chief Information Officer, the Director of IT Operations is responsible for overseeing the daily operations of the helpdesk team, including the management of helpdesk technicians and the scheduling of both staff and student workers. This role involves reviewing incoming support tickets, triaging them, and assigning tasks to the appropriate personnel. The Director of IT Operations ensures that more complex issues are escalated as needed, monitors the availability of IT equipment, and coordinates with vendors to provide timely support for classroom and user technology needs. This position is crucial in maintaining efficient IT support services and ensuring a smooth technological experience for the college community. Supervisory responsibilities required in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training; planning and assigning projects/tasks; and appraising performance. Fostering a positive work environment and encouraging professional development among helpdesk staff and student workers.




RESPONSIBILITIES:





  • Working with the CIO, lead and supervise a team of IT professionals in the delivery of reliable and effective IT services to the college community.

  • Manages Help Desk operations, processes to include training, hiring, managing, and motivating helpdesk personnel.

  • Oversee the management and maintenance of the college's hardware, software, and endpoint devices, ensuring high availability and security.

  • Manage vendor technicians as relates to work being performed on endpoints, classroom and other related technology.

  • Develops and maintains standard operating procedures (SOPs) for helpdesk operations to ensure consistency and efficiency.

  • Ensure classroom and workstation endpoints are setup, configured and maintained properly.

  • Schedule helpdesk technicians and student workers to ensure proper coverage as needed.

  • Collaborate with various stakeholders to assess technology needs, identify opportunities for improvement, and implement innovative solutions.

  • Provide leadership and guidance in disaster recovery planning, business continuity, and actively participates in the IT change management process.

  • Responsible for managing the helpdesk ticketing system, including configuration and optimization, to ensure effective tracking and resolution of IT issues. Establish and maintain system for accurate equipment inventory documentation.

  • Stay up-to-date with emerging technologies and industry trends, evaluating their potential benefits and recommending their adoption when appropriate.

  • Foster a culture of customer service excellence, ensuring timely and effective resolution of IT-related issues and requests.

  • Oversee the Academic Technology Committee as the facilitator.

  • Ensure campus events requiring IT setup & support are covered.

  • Performs other duties as assigned.






Requirements:





Minimum Qualifications:





  • Associate's degree in Information Technology or related field.

  • Proven experience (7 years) in IT Helpdesk operations, preferably in an educational or institutional setting.

  • Strong knowledge of IT infrastructure, systems, and best practices, including hardware, software, networking, and cybersecurity as it relates to endpoints.

  • Demonstrated leadership skills with the ability to motivate and manage a team effectively.

  • Excellent problem-solving and decision-making abilities, with a strategic mindset.

  • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

  • Candidate will possess the ability to work cooperatively with faculty, staff and students in a rapidly evolving technology environment.

  • Knowledge of PC-based systems.

  • Strong interpersonal, organizational, and written/oral communications skills.

  • Commitment to user service.

  • Be data driven and detail oriented.





Preferred Qualifications:





  • At least 1 year of supervisory experience.

  • Experience in a higher education setting is highly preferred.

  • Proficiency with classroom technology, including media services, sound systems, video conferencing, and switching systems.

  • Previous experience working with a diverse student population in a higher education environment.

  • Experience in higher education preferred.

  • Understanding of ITIL (Information Technology Infrastructure Library) principles.





Special Information:





  • VISA sponsorship is not available for this position.

  • Offers of employment will be conditional based on the successful completion of a background check and verification of official college transcripts.






Additional Information:





Salary: $77,500/year




At SUNY Schenectady, salary is only one aspect of your compensation package.





Benefits and perks:




As a full-time team member here, you'll enjoy:





  • Comprehensive health care coverage

  • Dental and vision coverage

  • A choice of retirement systems

  • A deferred compensation program

  • Professional development opportunities

  • Summer hours

  • Two on-site childcare providers (dependent on availability)

  • Discounted YMCA health club membership

  • Plus additional savings programs and perks!






Application Instructions:





Applications Due By: Applications accepted until position is filled.





If you need a disability-related accommodation to apply to this position, please contact the Human Resources Office at (518) 381-1218 or humanresources@sunysccc.edu.




Applicants must submit the following documents to be considered for this position:





  • Cover letter

  • Resume

  • Completed SUNY Schenectady Employment Application

  • Diversity Statement: Please include a diversity statement that addresses your commitment to diversity, equity, and inclusion and highlights how your prior experience will support your contributions to the goals outlined by pillar one of the current SUNY Schenectady Strategic Plan.

  • References: Please provide three professional references which include name, title, and contact information





CAMPUS SAFETY REPORT

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here.




SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United Stated and to complete the required employment eligibility verification form upon hire.





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