Posted in Other 20 days ago.
Location: Schenectady, New York
Category:: Professional
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Department:: Information Technology
Locations:: Schenectady, NY
Posted:: Oct 2, 2024
Closes:: Open Until Filled
Type:: Full-time
Position ID:: 181676
About SUNY Schenectady County Community College:
SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training and workforce development to a diverse population in a student centered environment. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. We take pride in being an urban campus with a small town feel.
SUNY Schenectady is dedicated to cultivating an environment that celebrates diversity, prioritizes inclusion, and insists on equitable access. Diversity, equity, and inclusion is central to our vision and mission; we know that to foster a sense of belonging and preserve connectedness, we must create and maintain working and learning spaces that welcome, respect, and appreciate difference. SUNY Schenectady provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. We encourage applications from members of historically underrepresented groups, women, veterans, and persons with disabilities.
Job Description:
The College is seeking a full-time Director of IT operations for our Information Technology department. Reporting to the Chief Information Officer, the Director of IT Operations is responsible for overseeing the daily operations of the helpdesk team, including the management of helpdesk technicians and the scheduling of both staff and student workers. This role involves reviewing incoming support tickets, triaging them, and assigning tasks to the appropriate personnel. The Director of IT Operations ensures that more complex issues are escalated as needed, monitors the availability of IT equipment, and coordinates with vendors to provide timely support for classroom and user technology needs. This position is crucial in maintaining efficient IT support services and ensuring a smooth technological experience for the college community. Supervisory responsibilities required in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training; planning and assigning projects/tasks; and appraising performance. Fostering a positive work environment and encouraging professional development among helpdesk staff and student workers.
RESPONSIBILITIES:
Requirements:
Minimum Qualifications:
Preferred Qualifications:
Special Information:
Additional Information:
Salary: $77,500/year
At SUNY Schenectady, salary is only one aspect of your compensation package.
Benefits and perks:
As a full-time team member here, you'll enjoy:
Application Instructions:
Applications Due By: Applications accepted until position is filled.
If you need a disability-related accommodation to apply to this position, please contact the Human Resources Office at (518) 381-1218 or humanresources@sunysccc.edu.
Applicants must submit the following documents to be considered for this position:
CAMPUS SAFETY REPORT
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here.
SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United Stated and to complete the required employment eligibility verification form upon hire.
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