Job Description Summary

The Food and Beverage Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.
The Food and Beverage Manager manages all aspects of one or more full-service food and beverage outlet(s), coordinate special events and is responsible for forecasting, and planning.

They also ensure high quality service for all banquet and catering functions by following established safety and brand standards. promotes and implements property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet & exceed productivity goals.

Job Description

Work Environment

• Must be able work in a fast-paced environment.


• Majority of work takes place indoors.


• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.


• The employee must occasionally lift and/or move objects of up to 25 pounds.


• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.


• Must be flexible to work variable shifts (days, nights, overnights).


• Ten to twelve hour shifts sometimes required.

Education and Experience

• High school graduate, some college or equivalent.


• Must have a minimum of 2 years' experience in the event management, food and beverage, or related professional area.


• Experience in a hotel or a hospitality-related field preferred.

Principle duties and responsibilities (Essential Functions) include:

The Food and Beverage Manager's areas of responsibility include overseeing the Restaurants/Bars, Banquet and Catering functions as well as Room Service, if applicable. Manages daily restaurant and bar operations and proactively implements revenue generating ideas. Oversees Banquet and Catering functions to deliver exceptional event experience by ensuring client expectations are met. Assists the Food and Beverage staff on the floor during peak meal periods. Monitor dining room and bar for seating availability, service, safety, and wellbeing of guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determine training needed to accomplish goals. Complete weekly department schedule, bi-weekly payroll, scheduled inventories, stock and purchase supplies as necessary. Complete work orders for maintenance repairs and maintain cleanliness in the Food and Beverage area.

Hire, train, schedule, discipline, coach and motivate team and serve as a role model in delivering exceptional hospitality. Follow the company's safety and security procedures, report accidents, injuries and unsafe work conditions in a timely manner. Maintain confidentiality of proprietary information and protect company assets. Ensure uniform and personal appearance are aligned with company policy.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Communicate with others using clear and professional language both verbally and written. Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings including labor management.

• Operational/Functional:

• Responsible for planning (with Catering and Convention Service Manager) and arranging all food and beverage details for all functions including visually inspecting room set-ups ( linens, table set ups and decorations ) and equipment to ensure adherence to quality standards.
  
  
  • Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business.
  
  
  • Coordinate proper execution of food set up while in communication with the kitchen staff about timing.
  
  
  • Ensure all Sonesta safety and sanitation standards are adhered to.
  
  
  • Respond to guest complaints and ensure proper follow-up is completed.
  
  
  • Maintain high standards of personal appearance and grooming.
  
  
  
  

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  Strategy and Planning:
  
  
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
  
  
  • Analyze guest satisfaction data to develop and implement plans to achieve established guest satisfaction goals.
  
  
  • Maintain proper inventories of linen, supplies and equipment as needed (including ordering and receiving).
  
  
  
  

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  Financial Management:
  
  
  • Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within the F&B Department.
  
  
  • Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
  
  
  • Process payroll and gratuity distribution for tipped positions .
  
  
  • Ensure daily revenue posting is accurate and make corrections as needed.
  
  
  • Control liquor costs and manage the beverage inventory.
  
  
  • Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
  
  
  
  

• Managing your Team:

• Attract, retain, and motivate your team to uphold company standards and practices.


• Interview, hire, train, and promote staff. Provide consistent feedback and recommend disciplinary action when appropriate.


• Conduct pre-shift meetings with staff and review all information pertinent to the day's business.

• Conduct regular department meetings with the F&B team.
  
  
  • Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
  
  
  • Coach team by providing specific feedback to improve knowledge, skills and performance.
  
  
  • Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
  
  
  
  

• 
  Leading with Passion:
  
  
  • Ensure and provide exceptional customer service.
  
  
  • Utilize and collaborate with resources across different departments and corporate office.
  
  
  • Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture.
  
  
  • Focus on the mission and well-being of the departments, hotel and company.
  
  
  • Lead by example and operate with integrity and respect.
  
  
  • Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards.
  
  
  
  

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Strong analytical and problem-solving skills.


• Strong supervisory and leadership skills.


• Extensive knowledge of hotel and hospitality industry.


• Proficient with Microsoft Word, Excel and PowerPoint.

Additional Job Information/Anticipated

Pay Range
Go Beyond @SonestaHotels
WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.