Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
What You Will Contribute:
You will work with all functional areas in the company to resolve any customer related questions with the highest degree of accuracy, effectiveness and promptness. You will be able to assist the customer from start to finish and provide world class Customer Care along the way.
Job Duties:
Quote and work with Engineering & Marketing, etc. on specifications to meet customer requirements, selection of product accessories, setting priorities for product testing, and enhancements to our software tools and systems.
Complete all customer inquiries such as quoting, order entry, order status, and returns in a timely manner and continue to follow up with the customer, updating them of any changes, until the case is closed out and completed.
Enter orders, follow up with customers with order status, review order for accuracy.
Act as the primary resource for product and application questions received by Customer Service Representatives by learning and understanding the technology and benefits of all of the products available to recommend the best product for customer applications.
Process return material authorizations for warranty, repair and/or calibration.
Contribute to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.
Review the technical aspects and documentation requirements and coordinate and provide these elements for major project quotations by using software and other tools.
Act as an internal escalation point for advanced customer related issues.
Provide product training to internal staff and to external customers and reps as requested.
Education and Experience:
Associate's degree in engineering, business, or related field preferred
0-1 years of related experience in customer service preferred
Qualifications:
Intermediate proficiency with Microsoft Word, Excel, and Outlook required
Competencies:
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Working Conditions:
Work is performed in an office environment and requires the ability to operate standard office equipment.
Work is performed in close proximity to others.
Physical Demands:
Must be able to sit for prolonged periods of time.
Requires prolonged periods of talking/listening.
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance - Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
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