Posted in Other about 2 hours ago.
Location: Lexington, Kentucky
| Job Title | Patient Relations Assistant/UKHC |
|---|---|
| Requisition Number | RE47392 |
| Working Title | Patient Relations Assistant - Cardinal Hill |
| Department Name | M2600:AMB-CARDINAL HILL |
| Work Location | Lexington, KY |
| Grade Level | 06 |
| Salary Range | $16.20-24.82/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 3.5 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. |
| Shift | Day shift. Monday through Friday, 8:00am – 5:00pm. Other days and hours as needed. |
| Job Summary | Position works within the Department of Physical Medicine and Rehabilitation Clinic at Cardinal Hill Rehab. The Patient Relations Assistant is responsible for registration, check in, and checkout of clinic patients following the AIDET model. Will model the universities DIRECT values. Identify opportunities to provide a positive customer experience by monitoring wait times and resolve patient complaints. Position is responsible for obtaining prior authorizations for medications and procedures and communicating with insurance providers to verify coverage and benefits. Position includes other clerical and medical records duties including chart prep and break down and fax line management. Must be self-motivated, have a good work ethic, and be driven to learn and excel at all aspects of the position. Will be responsible for numerous other duties as needed based on clinic needs. |
| Skills / Knowledge / Abilities | The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | 3.5 years of experience required. |
| Deadline to Apply | 09/30/2024 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen. |
Required fields are indicated with an asterisk (*).
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