Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more information, visitwww.mckesson.com.


We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.


Apply to join our team and help shape the future of healthcare!



Current Need:



McKesson Medical Surgical is seeking a highly organized and analytical Workforce Management Analyst to effectively deliver three over several spheres of work: Reporting / Analysis, Forecasting / Scheduling, Administration of Workforce Management Technology (Verint), Intradiem and other areas related to workforce management or operational excellence.



Position Description:



The selected candidate will be the resident Subject Matter Expert responsible for optimizing workforce management activities and technologies by; providing detailed and timely reporting of contact center metrics, analyzing the incoming and outgoing customer contact channels to establish trends, establish staffing requirements, optimize resource allocation, monitor compliance, variances to scheduled shifts and other key performance indicators.


By partnering with contact center management, the selected candidate will be responsible to identify and implement best practices to optimize the use of department technology to improve efficiency and effectiveness, assisting in the development and deployment of systems and tools that assist in continuously improving overall workforce planning practices and deliverables.



Minimum Requirements:

• 2+ years of relevant
  
  

Critical Skills

• 2 years' experience with in-depth exposure to staff scheduling and reporting


• 2 years' experience woorking with performance metrics and workforce analytics


• Intermediate to advanced level of proficiency with MS Excel


• Proven successful in designing complex reports and import/export data between applications is required.


• Strong mathematical and analytical skills needed


• Strong organization, project and time management skills


• Ability to work on multiple projects simultaneously and adapt to changing priorities.


• Must possess excellent verbal and written communication skills to work with all levels of the organization.

Additional Knowledge & Skills

• Experience in a formal workforce management team environment and knowledge of an advanced or automated workforce management software (preferably Verint and Intradiem) is preferred


• Knowledge of common call center applications, telephony systems, metrics, key performance indicators and scheduling practices


• Familiarity with business processes, procedures, workflows and creation of associated documentation


• Experience with Cisco Telephony or other ACD/IVR technology is preferred.

Education



4-year degree in business or related field or equivalent experience preferred


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$64,900 - $108,100



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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