Collections Specialist II at Amerant in Doral, Florida

Job Description:

Customer contact in reference to collection efforts for all past due consumer loans within federal and state collections laws, as well as corporate guidelines. Responsibilities include working in conjunction with loan officers, correspondence, report writing and special projects within the Department.



Responsibilities:

• Contact consumer, residential, home equity and checkline loan customers regarding past due accounts and document collections efforts. Issue demand letters to those customers who are not able to be contacted via the telephone or have broken promises for payment.


• Manage and administrate assigned consumer loan portfolio (residential mortgages, HELOC & HELoans). Prepare CAR reports, workout structuring, foreclosure process and subsequent liquidation of collateral and recovery.


• Prepare loans for charge-off after collection efforts have been exhausted at 90 days past due and review the file.


• After loans have been charged-off, prepare transmittal forms to attorneys, or small claims court with all necessary documentation and follow-up with attorneys/court on recovery status. Responsible to appear in small claims court representing the Bank.


• Prepare insurance claim forms on accidents, skips and follow-up with our insurance carrier on each case.


• Prepare repossession assignment forms, send to our repossession agency and follow-up with the recovery process.


• After vehicle has been repossessed, prepare proper documentation for vehicle to be transported to public auction for sale thereafter. Once vehicle has been sold, responsible for sending monies received to loan department for proper handling.


• Reconcile repossession general ledger account.


• Prepare Special Assets Report monthly for assigned Consumer loans


• Supervise the collection efforts on Credit Card accounts. Contacting customers, preparing payment instructions and documenting collection efforts.


• Assist in departmental daily needs and/or requirements such as preparing debit and credit tickets, cashier checks, order departmental supplies and prepare weekly departmental employee absence reports.


• Oversee the workout/recovery of smaller commercial collection cases usually handled by third-party collection agency.


• Other assignments as requested.


• To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

Minimum Education and/or Certifications Requirements:



College Degree (Business related) or can be substituted with 3 – 5 years direct consumer loan collections experience.



Minimum Work Experience Requirements:



1 - 3 years of banking/finance experience in collections with a strong customer service background required, along with excellent people skills and superior communication skills.



Technical and/or Other Essential Knowledge:



Knowledge of the legal system and legal terminology. Knowledge of general accounting terms and practices. Previous experience MS Office, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required. Apply Now