Bilingual Supervisor, Biospecimen Operations - Miami at LabConnect in Doral, Florida

Job Description:

Summary

The Supervisor of Biospecimen Operations is responsible for overseeing sample management activities and site support for clinical trials, including receipt, processing, storage, retrieval, shipment, and destruction of specimens. This role manages daily operations , ensuring compliance, efficiency, and collaboration to meet protocol requirements. The Supervisor will lead a team, promote operational excellence, and support corporate goals.

Responsibilities:

• Supervise and train a team of Clinical Sample Specialists.
• Coordinate workflows and staff schedules to meet operational demands.
• Promote a culture of excellence and ensure adherence to protocols.
• Serve as the primary escalation point for operational issues.
• Facilitate specimen receipt, registration, query initiation, and shipment preparation.
• Oversee specimen storage at all temperatures and chain-of-custody management.
• Manage the preparation, QC, labeling, and shipment of biospecimens to partner labs and sponsors.
• Handle sample processing for courier pickups and onsite protocols.
• Ensure timely reconciliation of sample discrepancies and accurate destruction processes.
• Serve as the communication point for clinical investigator sites (Latin America Region).
• Communicate effectively with clients, sponsors, sites, and partner laboratories.
• Collaborate with other departments to meet protocol requirements.
• Address client inquiries and provide protocol-specific training for staff.
• Develop and revise Standard Operating Procedures (SOPs).
• Identify opportunities for process improvements and implement changes.
• Manage non-conformance reporting and investigations.
• Work closely with internal and external stakeholders to ensure sample management requirements are met.
• Maintain department metrics and prepare inventory reports.
• Perform housekeeping tasks, including freezer scraping, cooler checks, and alarm testing.
• Support maintenance of supplies and equipment.
• Other duties as assigned.

Education/Experience/Skills Required:

• Ability to read, write and fluently speak both English and Spanish required; Portuguese preferred.
• High school diploma/GED or equivalent experience in related laboratory experience or experience in the clinical trial industry and/or training, or equivalent combination of education and experience.
• The candidate must possess excellent organization, communication, multitasking, and interpersonal skills.
• Strong working knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint and SharePoint.
• Strong understanding of biospecimen handling, storage systems, and regulatory requirements preferred.
• Proficiency in inventory tracking systems and sample processing tools preferred.
• Excellent leadership, organizational, and communication skills.
• Supervisory experience preferred.

• Training will be Monday - Friday, standard business hours.
• After training, schedule will most likely be Tuesday - Saturday, from 10:00am - 6:30pm.
• Listed hours of work can be changed due to business needs.
• Overtime is common.
• Must be able to lift up to 50 lbs.
• Will handle biological specimens and work with dry ice; must wear the provided, appropriate personal protective equipment (PPE).