Communication Center Agent at Davidson Hospitality Group in Monterey, California

Job Description:

Property Description



Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality!



Overview



We are looking for a Communication Center Agent who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.



Responsibilities

• Answer telephone calls and connect them to their appropriate extensions.


• Follow and know emergency procedures as needed.


• Maintain work areas neat and organized.


• Maintain and follow up with Zingle


• Complete daily checklist.

Qualifications

• High school diploma or equivalent


• Excellent communication skills, both verbal and written


• Previous experience operating a PBX or multi-line phone system preferred


• Strong customer service skills and the ability to remain calm under pressure


• Basic computer skills, including proficiency in Microsoft Office and email


• Ability to work a flexible schedule, including weekends and holidays

Benefits



Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Medical, Dental & Vision Coverage


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation


Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.



Salary Range



USD $23.71 - USD $23.71 /Hr. Apply Now