Bilingual Patient Relations Specialist at Sleep Management, LLC dba Viemed in Lafayette, Louisiana

Job Description:

Sleep Management, LLC dba Viemed

Bilingual Patient Relations Specialist

Job Category: Training/Development
Requisition Number: BILIN002532
Part-Time

Essential Duties and Responsibilities:

• Answer calls from patients and other stakeholders
• Communicate effectively in both English and Spanish to assist patients with their inquiries
• Coordinate with other teams to ensure first call resolution
• Provide support such as explaining services and billing to patients
• Solid understanding of the products and services offered by the company to assist callers
• Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
• Address patient concerns and de-escalate issues when necessary
• Follow up with patients to ensure their needs are met and are satisfied with the service
• Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.

Minimum Qualifications:

• High School Diploma or equivalent.
• Outstanding customer service skills as evidenced by prior experience.
• 1-3 years’ work-related experience in a health care setting preferred.
• Language Proficiency: Fluent in both English and Spanish with excellent verbal and written skills in both languages required.

Preferred Knowledge, Skills, and Abilities:

• Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient information

You will be expected to work during regular business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal employment opportunity, including veterans and individuals with disabilities.

PI266947878

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