Hospitality & Training Coordinator at Welbilt in New Port Richey, Florida

Job Description:

JOB DESCRIPTION



The Hospitality & Training Coordinator will support the Director of Hospitality & Training with the daily operations of the Welbilt Experience Center (WEC), ensuring seamless coordination of customer/dealer/consultant events, equipment demonstrations, training sessions, and internal meetings. This role will assist in managing facility logistics, scheduling events, and facilitating communication between internal teams, external partners, and guests. The position requires strong organizational and communication skills to handle diverse tasks, including logistics, planning, event execution, and administrative duties. A background in food and beverage is beneficial, as this role may occasionally assist with industry-specific training, demonstrations, and events.


Reporting directly to the Director Hospitality and Training, this full-time position will be based out of our Coppell, Texas location.



Major Accountability:

• 
  Event Planning & Execution - Work with the Director of Training & Hospitality to support the coordination, setup, and breakdown of events, ensuring all logistical details are handled smoothly.
• 
  Guest Experience & Front Desk Operations - Greet and assist guests upon arrival, manage check-ins, and ensure a professional and welcoming environment.
• 
  Vendor & Travel Coordination - Communicate with vendors, confirm arrival and departure schedules, and occasionally assist with travel arrangements.
• 
  Project Management: Prioritize and manage multiple tasks and projects simultaneously, ensuring timely completion and proper follow-through.

Key Tasks & Responsibilities:

• • Work with the Director of Hospitality & Training to coordinate external meetings and training programs for brand, customers, dealers, distributors, manufacturers' reps, consultants, operators and other end users, including scope, participant headcount, and brand participation.
  • Organize conference calls with relevant internal teams and/or external brands to discuss training/meeting details, training agendas, and equipment logistics.
  • Assist with tracking event billing, compiling recaps, managing reports, and supporting post-event data collection.
  • Assist with filing expense reports and allocating chargebacks at the conclusion of events.
  • Prepare participant's details and accommodations, welcome materials, badges, and applicable post-training follow-up.
  • Coordinate internal meetings and training sessions, including logistics, agendas, equipment, and participant management.
  • Support with the planning of corporate VIP meeting visits and ensure seamless execution.
  • Assist in managing the experience center's venue management platform.
  • Handle the shipping of domestic and international packages as needed.
  • Oversee the ordering, receiving, and inventory management of office supplies, ensuring the office is adequately always stocked.
  • Provide administrative assistance and support for various ad-hoc projects and tasks as needed.
  • Greet and screen visitors to determine if they should be granted access to specific individuals or departments.
  • Assist with light cleaning tasks and ensure the building's entrance and showroom remain "show ready" for events and guest visits.

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Business, Training & Development or relevant field is required. Will consider a minimum of 7 years of relevant experience in lieu of degree. High school diploma or equivalent is required.
• Minimum of 3 years of experience with corporate/customer event/meeting coordination and execution.
• Food & beverage industry service experience is preferred.
• Must have experience working with cross-functional teams and managing multiple tasks simultaneously.
• Experience with venue management software such as TripleSeat, Planning Pod, Caterease, or equivalent is a plus.
• Experience with SharePoint and managing online collaboration tools is a plus.

Skills & Abilities:

• Excellent organizational and project management skills.
• Strong communication skills (written and verbal), with the ability to interact effectively with internal and external stakeholders.
• Ability to handle multiple priorities and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Advanced Excel skills preferred, with experience in creating pivot tables, dashboards, and performing data analysis.
• Familiarity with training platforms such as Kahoot!, Prezi, AhaSlides, and Pecha Kucha is a plus.
• Strong attention to detail and creative problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Ability to work independently and in a team-oriented environment.
• Must be proactive, adaptable, detail-oriented, and customer-centric.
• Ability to travel up to 15% of the time, domestically. Must have valid driver's license.
• This role may require after hours support and flexibility during busy time to accommodate events and time-sensitive tasks.
• Ability to stand and/or sit for long periods of time in an office setting.
• Consistently operate in a manner that aligns with the company core values.

*DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.



Our Benefits


We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Employee Events and more...

Welbilt, Inc., an Ali Group company, provides the world's top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Welbilt's portfolio of best-in-class brands include Cleveland™, Coffee Queen®, Convotherm®, Crem®, Crystal Tips®, Dean®, Delfield®, Expobar®, Fabristeel®, Frymaster®, Garland®, Inducs®, Koldtech®, Kolpak®, Lincoln®, McCann's™, Merco®, Merrychef®, Multiplex®, RDI®, SerVend™, Spengler®, SunFire® and U.S. Range™. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida and operating manufacturing facilities throughout the Americas, Europe, and Asia, we sell through a global network of over 5,000 distributors, dealers, buying groups, and manufacturers' representatives in over 100 countries.


For more company information, visit www.welbilt.com.


Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

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