Patient Relations Specialist (Part time) at Sleep Management, LLC dba Viemed in Lafayette, Louisiana

Job Description:

Sleep Management, LLC dba Viemed

Patient Relations Specialist (Part time)

Job Category: Training/Development
Requisition Number: PATIE002527
Part-Time

Essential Duties and Responsibilities:

• Answer inbound calls relating to our Referral line
• Knowledge of current patient database and billing system
• Solid understanding of the products and services offered by the company to assist callers
• Assist with collecting data for referral sources
• Direct referral sources to the appropriate sales contact

Minimum Qualifications:

• Bachelor’s degree a plus
• Hands on experience with CRMS softward and MS Office
• Excellent organizational skills and multi tasking
• Strong phone contact handling skills and active listening skills

Preferred Knowledge, Skills, and Abilities:

• Outstanding customer service skills and dedication to providing exceptional customer service
• Skilled in time management when working independently or as part of a team while ensuring deadlines
  are met
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient nformation

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing
of activities, duties, or responsibilities that are required of the employee for this job. Duties and
responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal employment opportunity, including veterans and individuals with disabilities.

PI266679545

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