Field Service Engineer I at ECS FEDERAL LLC in Norman, Oklahoma

Job Description:

ECS is seeking a 
Field Service Engineer I to work in our 
Norman, OK office.

Review, validate, and create engineering / technical documentation. Provide Tier III Field Service support and troubleshooting.

Verifying / Validating installations, maintenance and operation of all types of control devices and industrial type equipment.

Integrate with multiple departments utilizing technical knowledge to support equipment life-cycle support programs.

• Provides field support by phone and through on-site visits in the analysis, evaluation, and resolution of equipment system malfunctions and performance deterioration.


• Provides technical information, feedback, and improvement recommendations to other organizational groups, equipment manufacturers, and contractors on equipment system functionality and operational performance.


• Participates in the evaluation and monitoring of hardware and software systems to determine equipment reliability and maintainability; provides recommendations on equipment changes and enhancements, including coordinating activities to ensure maintenance documentation and training reflect modifications in a timely manner.


• Maintains and updates national equipment information database systems; establishes procedures and methods for information collection, analysis, and reporting to facilitate the tracking of equipment performance indicators.


• Data mining / root cause analysis activities to identify trends, outliers and anomalies; uses information to develop recommendations to improve machine service, performance, and reduce costs.


• Verify / validate engineering / technical documentation; create technical documentation based on engineering and COTS information; utilizing technical knowledge / experience, work with multi-discipline group to provide technical documentation and equipment support.


• Participates in the development, implementation, and evaluation of maintenance programs and performance standards established to provide system-wide efficiencies in equipment system performance.


• Participates in and assists with the development and coordination of processes and procedures necessary for supporting and contributing to the establishment of specialized maintenance technical support teams.


• Provides information to and coordinates with field maintenance on the provisioning of repair parts for national equipment maintenance programs.


• Provides to field maintenance supervisors and employees technical advice and guidance on maintenance equipment, communication, electronic systems, and field training.


• Ability to travel, with short notice to processing facilities within the United States, including Alaska, Hawaii, and Puerto Rico.