Job Description:

MassBay Community College

Senior Technical Coordinator of Admissions Operations

United States

Senior Technical Coordinator of Admissions Operations

Department: Enrollment Management

Location: Wellesley Hills/Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

Theideal candidate will join a vibrant and inclusive educational community, andhave a desire and ability to work with a diverse population.

Reporting to the Associate Director of AdmissionsOperations, the Senior Technical Coordinator of Admissions Operationscoordinates all operational, technology, and system administration aspects ofthe department’s routine activities. This position provides assistance toall Admissions staff in learning and implementing standardized processes,coordination with all recruitment staff, and close collaboration with Marketingand IT Departments. This position is responsible for assisting in thedesign of and supervising the maintenance of the Customer RelationshipManagement (CRM) system and business process automation, documentation, anddepartment-wide training on key application processing, student information,communication, data management and reporting tools.

Key Responsibilities and Duties:

• Support the Associate Director of Admissions Operations in providing technical support and training for the Department;
  
• Captain the implementation of SLATE CRM, oversee and coordinate the daily maintenance and activities of the CRM including ongoing automation of the online admissions applications, other forms (such as selective admissions applications), event management and communication, integrity of data, and integration of data into PeopleSoft;
  
• Assist the Associate Director in meeting enrollment goals by systematically reassessing workflow issues and continually developing innovative ways to engage and support prospective students and referral sources;
  
• Oversee operational functions of the PeopleSoft admissions module including data integrity, reporting, upgrade testing, training, workflows and any integration solutions needed;
  
• With Associate Director and IT staff, streamline tasks, optimize efficiencies, identify, vet, and implement technology solutions to improve operations such as DocuWare and other technology platforms;
  
• Serve as liaison between the Admissions Office and the Office of Information Technology, representing Admissions in the monthly People Soft User Group meetings and attending regional People Soft conferences as possible;
  
• Research/investigate new technologies (i.e. – research new data integration, customer service and/or communications technology, equipment, and software; investigate) and recommend purchases;
  
• Support the Associate Director in coordinating operation, training, maintenance, purchase, and support of equipment, i.e. – conduct training, workshops, and in-service for staff; provide training/support; test equipment and tools for system faults and eliminate problems; maintain the security of systems; oversees equipment/licensing inventory and maintain inventory records; with Purchasing, coordinate the purchase of equipment; specify and prepare bids for new systems, software, and services; implement new equipment and technology into the current structure of department;
  
• Design and deliver training for admissions operations and customer service personnel, including identifying professional development opportunities;
  
• Coordinate and lead weekly CRM oversight meetings and hold individual meetings as needed;
  
• Work closely with the Associate Director to create communication flows for prospective students and with the Marketing Department to ensure timely execution of print and digital communications to inquiries, applicants, admits, and enrollees;
  
• Oversee all back-office aspects of event management (RSVPs, pre/post event pieces, print, and electronic collateral updating);
  
• Assist in data-driven decisions by creating regular reports such as funnel reports and statistical evaluations as required to monitor enrollment goal progress;
  
• Maintain professional knowledge in applicable areas (i.e. – maintain a working knowledge of assigned area; research new technologies, equipment, products, trends, and advances in the profession; read professional literature; attend workshops and training sessions);
  
• Other duties as assigned.
  

Commitment toEquity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
  
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
  
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion;
  
• Engage with the Office of Diversity on issues related to underserved student success;
  
• Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and
  
• Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

Master's degree in Education, Psychology, Counseling, HumanServices, Liberal Arts, or closely related field; with three (3) yearsexperience and/or training involving college admissions, transfer creditevaluation, or academic counseling/advisement; or an equivalent combination ofeducation, training, and experience.

The College will consider the following as an equivalentcombination of education, training, and experience:

Master’s degree in Instructional Media/Technology, Instructional System Design, Instructional Technology, Computer Science, Liberal Arts, Education, or closely related field; with three (3) years experience and/or training that includes media production, instructional design, telecommunications, media education, and multimedia equipment operations; or an equivalent combination of education, training, and experience OR

Bachelor’s degree in Instructional Media/Technology, Instructional System Design, Instructional Technology, Computer Science, Liberal Arts, Education, or closely related field; with five (5) years experience and/or training that includes media production, instructional design, telecommunications, media education, and multimedia equipment operations; or an equivalent combination of education, training, and experience OR

Associate’s degree in Instructional Media/Technology, Instructional System Design, Instructional Technology, Computer Science, Liberal Arts, Education, or closely related field; with seven (7) years experience and/or training that includes media production, instructional design, telecommunications, media education, and multimedia equipment operations; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  
• Experience working in a diverse environment;
  
• Demonstrated commitment to working with underservedstudents

Additional Information:

Salary Range: $82,787 - $94,048, in accordance with one's education and experience as dictated bythe collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, youare offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
  
• Affordable Dental Insurance and vision discount program
  
• 12 paid State/ Federal holidays
  
• Generous sick, vacation, and personal time
  
• Flexible Spending Plans to reduce your taxable income
  
• Low-cost basic and optional life insurance
  
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
  
• Tuition Benefits for employees and dependents at state colleges and universities
  
• Free Employee Assistance Program (EAP)
  
• Eligibility towards Public Service Loan Forgiveness (PSLF)
  
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC-Professional Grade 7

Application Deadline: April 13, 2025, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College isan affirmative action/equal opportunity employer and does not discriminate onthe basis of race, color, national origin, ethnicity, sex, disability,religion, age, veteran status, genetic information, pregnancy or relatedconditions, gender identity, sex characteristics, sex stereotypes or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Act of 1990,Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil RightsAct of 1964, and other applicable statutes and college policies. The Collegeprohibits Sex-Based Harassment. Inquiries or complaints concerningdiscrimination, harassment, or retaliation shall be referred to the College’sAffirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the EqualEmployment Opportunities Commission or the United States Department ofEducation’s Office for Civil Rights.

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