Infrastructure Implementation Manager at Computershare in Canton, Massachusetts

Job Description:

JOB DESCRIPTION



Locations: Canton, MA or Jersey City, NJ (Hybrid)



In this position, you'll be based in the above noted office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex



We give you a world of potential



Computershare has an exciting opportunity for a permanent full-time Infrastructure Implementation Manager to join our Computershare Technology Services (CTS) team.
There are a few things that make this opportunity truly fantastic:


• We work in a fun and collaborative team environment.
• We offer continuous learning and education opportunities and put emphasis on continued improvement and career growth.
• We offer a competitive total compensation package, with further details found below.



A role you will love



The Implementation Infrastructure Manager is responsible for overseeing the planning, implementation, and maintenance of our Global IT infrastructure for new or existing office locations throughout the Computershare portfolio. This includes setting up new offices or refurbishing, offices decommissioning existing spaces, End User tech equipment, and managing conference room technologies to ensure optimal performance and a good user experience.



Other Responsibilities include:



Office Setup & IT Infrastructure Deployment
• Assist in the develop and execute comprehensive plans and actions for IT infrastructure in new and or upgrading office locations.
• Partner with internal and external teams providing good customer service, communications and addressing risks and issues in a timely manner
• Work closely with real estate, facilities, and construction teams to align IT infrastructure with office design and layout.
• Collaborate with vendors to procure, install, and configure necessary IT equipment.
• Ability to recommend server racks and IT equipment in server rooms per office location, support from IT Teams
• Ensure robust and secure networking solutions, including structured cabling and wireless networks are implemented.
• Oversee the deployment of networking (LAN, WAN, Wi-Fi), VoIP systems, cloud services, and security solutions in new and upgraded office spaces.
• Based on request of Management conduct site visits to monitor progress, troubleshoot issues, and ensure adherence to technical standards on an as needed basis determined by employee and employer.
• Assist with estimated budget and actual budget preparations.
• Guide local Staff and Vendors to execute set-ups in offices in CPU global locations
• Adhere to a CPU global IT standards and may be asked to participate in defining those standards.


Office Decommissioning & Relocation
• Create and implement plans for decommissioning or relocating office spaces with minimal disruption.
• Oversee IT asset management, ensuring secure data migration and equipment retrieval.
• Work with and manage disposal vendors ensuring they deliver based on specifications provided by the IT Facilities Manager


Conference Room & AV Management
• Assist in the design, install, and maintain conference room technology, including video conferencing and AV equipment working in conjunction with POD leaders
• Troubleshoot and resolve technical issues related to meeting room setups.
• Work with Vendors on the implementation


IT Asset & Vendor Management
• Manage IT inventory, procurement, and tracking of hardware assets if required.
• Work with vendors and may require contract review for IT equipment and services.


Security & Compliance
• Ensure compliance with industry regulations (e.g., GDPR, ISO standards).



What will you bring to the role?



• 5+ years of experience in IT infrastructure management, office setup, or facilities IT operations.
• Ability to work with others in a team environment.
• Flexibility with time due to the global nature of this project.
• A strong leader that can manage multiple tasks.
• Strong technical skills in networking, IT asset management, IT peripherals and video conferencing solutions.
• Excellent commitment to dates, project management, problem-solving, Team player and vendor negotiation skills.
• Advanced communication skills to be able to provide clear verbal and/or written communications and can communicate effectively with a variety of technical and non-technical audiences.
• Strong technical skills in order to work collaboratively within their team on the design, build and deployment of the implementation.
• Advanced knowledge of office structures, LAN,WAN, Cloud, server room topology and security solutions in new upgraded offices and an appreciation of business impacts in order to support and mitigate the risk of change to critical high-availability systems.



Bonus points if you have:



• Bachelor's degree in IT, Computer Science, Facilities Management, or a related field.
• PMP (Project Management Professional)



Rewards designed for you




Paid parental leave, flexible working and a caring and inclusive culture.



Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.



Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.



Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.



And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit https://computershare.com/careershub



Compensation. The typical base pay range for this role is $140,000 - $190,000 per year. This base pay range is specific to these locations (Canton, MA and Jersey City, NJ) and may not be applicable to other locations.


#LI-SM1 #LI-Hybrid



ABOUT US



A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.



A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.