Vendor Quality Analyst at Empyrean Benefit Solutions, Inc. in Houston, Texas

Job Description:

The Vendor Quality Analyst is responsible for the successful testing of vendor files in accordance with their defined requirements. The Vendor Quality Assurance Analyst works directly with our external vendors during implementations to communicate testing expectations and to work through vendor feedback. They also collaborate internally with our requirements, development, and implementation teams by creating comprehensive test plans and working through ticketing queues to ensure files are completed on time with quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Translates vendor file requirements into test scenarios and test cases
• Executes and documents vendor file test plans to ensure compliance with file specifications and industry standards
• Collaborates with external vendors and internal teams, including development and operations, to facilitate file testing and resolve any discrepancies
• Maintains and coordinates quality assurance ticket tracking with internal teams
• Provides regular status of quality assurance items being worked in accordance with overall project timelines
• Analyzes test results, identifies issues and trends, and recommends improvements
• Assists in updating and maintaining testing and quality assurance protocols
• Continuously learn and apply new testing methods and technologies
• Help to establish and maintain a vendor test plan library in support of all vendor relationships

REQUIRED SKILLS AND ABILITIES

• Knowledge and working history of creating and executing test plans
• Microsoft Excel
• Understanding of data models/relational databases
• Ability to manage time in accordance with deliverables
• Excellent written and verbal communication skills
• Strong teamwork skills and attention to detail
• Demonstrated ability to adapt to new challenges and learn quickly in a dynamic environment
• Not required but strong plus:
  
  
  • SQL Experience (2+years)
  • Benefit administration system and process experience

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

• Bachelor's degree preferred but not required
  
  
  • In lieu of Bachelor's degree, 2 or more years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
• Previous benefits administration or file integration experience is a plus
• Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any timeEmpyrean is an Equal Opportunity Employer: including disability and veterans