Service Department Manager at METROPOWER in Tucker, Georgia

Job Description:

Our Employee-Owned company is adding to the team in Tucker, GA! The Service Department Manager will manage accounts and projects of a highly technical nature. This position will work closely with other department supervisors/managers to assure customer and employee satisfaction and accurate manpower planning.


Responsibilities:

• Plan and coordinate daily activities of Service Department.


• Analyze and forecast factors that affect results.


• Make final decisions on manpower assignments & selling of new customers for assigned projects.


• Provide leads, estimates, give budgets, provide customer proposals, and build relationships with repeat customers.


• Achieve a minimum budgeted sales goal for the annual year.


• Satisfy our customers to provide for repeat sales and favorable recommendations.


• Survey all customers quarterly and at least one time at completion on quickly completed projects.


• Facilitate an annual employee survey in your area.


• Achieve 70% participation and a minimum score of 85%.


• Address all comments that are process improvement related


• Complete personnel development plans, performance appraisals, monitoring and coaching, and provide feedback and growth opportunities for direct reports (journeypersons & leadpersons).


• Participate in employee continuing education in house or by way of outside programs. Achieve minimum required hours per level.