NCDOT: Desktop Support Specialist at HAYS in Raleigh, North Carolina

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a NCDOT: Desktop Support Specialist in Raleigh, NC.


Role Description
• The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.


• Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.


• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.


• Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.


• Communicates status of progress to the customer.


• Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.


• Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.


• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.


• Installs and images new computers and loads appropriate software for customers.


• Deploys new business applications as needed.


• Installs local and network printers and other peripherals and configuration of same.


• Responsible for user data and migration of profiles as computers are replaced.


• Stays abreast of current technology in a changing environment.


• Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.


• Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.


• Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).


• Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.


• Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.


Skills & Requirements


Project Management -
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.


Develop and maintain appropriate documentation for all responsible areas -
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.


System Security -
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1169637 - Kimberly Moore