Claims Specialist at Equifax Inc. in St. Louis, Missouri

Job Description:

What you'll do

• Receive and prioritize claims, questionnaires and other unemployment related data.
  
• Analyze individual case information by reviewing data accessed from documented images to determine if the facts warrant a response.
  
• Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
  
• Respond to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
  
• Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information.
  
• Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.
  
• Ensures that work is accurate and complete, processed in a timely manner with proper spelling and grammar.
  
• Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.
  
• Performs any additional functions needed to meet the goals of the department.
  

What experience you need

• High School diploma or GED
  
• Ability to work well within a team
  
• High ethical standard
  
• Ability to handle a high volume of work and work under deadlines
  
• Ability to follow policies and procedures; complete administrative tasks correctly and on time
  
• Self-motivated with high level of initiative
  

• Previous experience with deadline driven timelines
  
• Excellent analytical skills, problem solving and decision-making abilities
  Excellent interpersonal, oral and written communication skills
  
• Previous customer service experience
  
• Previous experience with Unemployment Insurance and the Unemployment Claims process