Job Description:

San Diego State University Research Foundation


Product Solutions Specialist

US--San Diego

Job ID: 2025-18606
Type: Full-Time Contract
# of Openings: 2
Category: Information Technology
Academy for Professional Excellence

Overview

The starting salary range for this position is $5720-6200 per month depending upon qualifications and is non-negotiable.

FUNCTION OF THE UNIT

Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing approximately 50,000 learning experiences to health and human service and justice system professionals annually, the Academy provides a variety of workforce development solutions in Southern California and beyond. With five programs, three divisions and over 100 staff, the Academy’s mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities. 

As a member of the Academy team you will be engaging in communal development of heart, mind, and practice. You are expected to foster culturally responsive practice behaviors to promote well-being and a culture that focuses on healing, healthy relationships and changed behaviors.

The Academy’s Learning Management System (LMS) and Product Team is part of the Systems Team under the Finance and Business Services Division. The Learning Management System (LMS) and Product Team is an integral partner with Academy staff to provide product development, implementation, policy and procedural governance, training, and ongoing operational support to the Academy’s business process management software solutions within the Academy. Products include but not limited to the Academy Learning Management Systems, Training Management System, and Zoho One. 

PURPOSE OF THE POSITION

 

Under the general direction of the Learning Management System (LMS) Administration Supervisor, the Product Solutions Specialist is responsible for participating in program and division strategic work on Academy products and systems.  The Product Solutions Specialist develops and manages partnerships across the Academy and leads these partnerships throughout the technology solution project lifecycle. The Product Solutions Specialist is responsible for supporting the technical solution needs of the Academy connected to product development, implementation, procedure and policy management, training, and vendor liaisons. 

Responsibilities

SPECIFIC DUTIES

 

This is a 40 hour a week remote full-time position working M-F from 8:00 to 4:30 p.m. and is based on contract funding subject to annual renewal. The position is subject to intermittent overnight travel and work shifts outside of normal business hours including weekends and evenings. This position is based in California with a regular on-site work location in San Diego.

 

Note: some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, abuse against older adults and adults with disabilities, and/or issues and scenarios related to mental health, substance use, or racism.

 

The Academy is a project of the San Diego State University Research Foundation, which is grant-funded and serves as an auxiliary to the University. The Academy is based near, but not on campus, and does not have direct responsibilities for working with or teaching college students.

 

The Academy is currently working to update employee classifications. This position may be subject to a future classification change, however, this does not change the role, responsibilities, or compensation of the position.

 

PRODUCT SOLUTIONS DEVELOPMENT AND IMPLEMENTATION (65%)

• Initiate and lead the development, implementation, and continuous improvement processes across all business product solutions within the Academy
• Manages a portfolio of technology solution projects throughout the acquisition and implementation lifecycle
• Review all incoming technology requests
• New technology platform requests
• Existing technology enhancement requests
• Connect with Academy Staff to understand their technology requests and offer recommendations based on assessment
• Help to maintain a catalogue of technology tools and solutions available to Academy Staff and provide guidance on their appropriate use
• Participate in technology acquisition process
• Defining minimum and preferred business requirements
• Creating vendor evaluation form
• Meeting with potential vendors for product demonstrations
• Participate in vendor solutions review
• Participate in vendor solution decisions
• Implementation
• Participate in making project scoping and prioritization recommendations
• Partner with Academy staff to determine project team members as well as define clear roles and responsibilities for the project team
• Develop plans to ensure product solutions become sustainable business operations that benefit our overall organizational strategy

 

PRODUCT ADMINISTRATION SUPPORT (30%)  

• Policy and Procedural Governance
• Lead overall product system administration policies and procedures 
• Guide Academy teams on creating operational policies and procedures related to business product solutions in adherence to overall product system administration policies and procedures
• Participate in the development and monitoring of data quality assurance and data cleaning procedures.
• Training and Development
• Create and lead training plans for business product solutions during the implementation phase
• Create ongoing business product resources for Academy Staff and external partners
• Ongoing Operational support
• Help define and manage vendor support Service Level Agreements (SLAs) for business product applications
• Lead efforts to manage vendor product support with the product support team as well as lead liaison efforts with vendor support to ensure SLAs are performed to Academy standards
• Provide high level support with vendor support when needed

 

OTHER DUTIES AS ASSIGNED (5%) 

• Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence.
• Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego).

 KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment
• Ability to effectively handle interpersonal interactions at all levels of the organization
• Ability to interact effectively with co-workers, partners, and professionals
• Ability to understand and follow posted work rules and procedures
• Ability to display motivation and strong interpersonal skills
• Ability to display organization and meet deadlines 
• Ability to display good judgment and critical thinking skills 
• Ability to demonstrate a high level of cross-cultural sensitivity
• Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation
• Basic foundation of knowledge and skills in technical information systems and application program packages
• Working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods
• Basic understanding of networks, data communication, and multimedia systems
• Demonstrate understanding of the benefit products provide, be able to articulate the specific problems it’s solving, and be able to tie product metrics to business goals in a compelling way
• Ability to balance business objectives and customer needs
• Ability to identify issues, opportunities and efficiencies
• Ability to create effective and efficient solutions
• Ability to develop and communicate policies and procedures
• Ability to interact effectively with co-workers, clients and study participants
• Ability to communicate effectively, both orally and in writing
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense

Qualifications

MINIMUM QUALIFICATIONS

 

MINIMUM EDUCATION

• Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study, or a combination of education and relevant technical experience.

 

MINIMUM EXPERIENCE

• Two-years of progressively responsible work experience.

PREFERRED QUALIFICATIONS 

• Experience managing a learning management and/or training management system, database, CRM, project management or similar system at an administrator level. 
• Familiarity with administrative-level SumTotal Learning Management System 
• Familiarity with administrative-level Blackboard and Genius SIS Systems
• Familiarity with administrative-level Access Planit
• Familiarity with administrative-level Zoho One business solution products
• Experience implementing and maintaining technical policies and procedures
• Experience in creating and delivering training on software products for administrators and users, in an instructor-led or self paced environment
• Familiarity with Human Services including Public Child Welfare, Adult Protective Services, and Behavioral Health

ADDITIONAL APPLICANT INFORMATION

• Candidate must reside in California and live within a commutable distance from SDSU at time of hire.
• Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).
• San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law.  
• Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support. 
• SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.  
• SDSU Research Foundation makes all employment decisions including, but not limited to, applicant screening, hiring, promotion, demotion, compensation, benefits, disciplinary actions, and terminations on the basis of merit.  

Equal employment opportunity, including veterans and individuals with disabilities.

PI266073055

Salary:

$5,720.00

Apply Now