AppraisalWorks Application Administrator. at Accurate Group LLC in REMOTE, Oregon

Job Description:

Accurate Group, an Industry leader in technology-driven appraisal management and title services is seeking Application Administrator to add to its growing team. The Application Administrator will support all existing clients and vendor partners in their use of the platform by way of training, software configuration, documentation, project management and various other customer service duties. The Application Administrator will be responsible for the maintenance and implementation of new and existing features in the software across all AppraisalWorks environments. IN addition, this role will be required to augment our sales team by helping them deliver configured software to clients and encourage the expanded use of that software throughout their time as our client.

Responsibilities include, but are not limited to:

• Setup and training for new clients
• Ongoing maintenance and support for existing clients – helping them grow their use of the software.
• Helpdesk support for all inbound inquiries – diagnosing system issues and resolving them quickly.
• Support vendor partners by training them on use of the platform, configuring the software for their business, as well as implementing and maintaining vendor integrations.
• Support the development and quality assurance team.
• Support the sales staff by translating client feedback into new features and improvements that will help to grow revenue.
• Establish replicable processes and documentation to improve the implementation and maintenance of the software for our clients.
• Aid in the release process for all new features and enhancements by configuring and updating the AppraisalWorks environments.
• Accurately represent the software and the company as a highly configurable, customer service-oriented SaaS business.

Successful candidates will have the following proven skills:

• Bachelor’s degree is required.

• At least one to three years’ experience supporting software as a service with a particular emphasis on real estate valuation software or software to the mortgage industry.
• Alternatively, 3-5 years in a mortgage production role assisting with origination, processing, or collateral evaluation, preferred but not required.
• Experience in using Word, Excel, PowerPoint, and Outlook. Outstanding organization and leadership skills.
• Must be able to effectively manage multiple priorities simultaneously in a deadline driven environment.
• Must have the ability to work independently and as a part of a team to achieve the goals of the organization.
• Must be able to communicate clearly and effectively with clients in support of their requests and to establish a relationship.
• Must collaborate with our vendor partners to set them up for success within the AppraisalWorks ecosystem.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Job Type: Full-time/ Remote

Salary: $50,000 to $60,000

Schedule: Monday -Friday (8-hour shifts with extended shifts as needed)

Benefits:

• 401K with employer matching
• Full medical, dental, vision, HSA, and life insurance (available day 1)
• Paid time off (PTO and Holiday pay)
• Advancement opportunities

About Accurate Group:

Accurate Group provides technology-driven appraisal management and title services to real estate finance providers nationwide. We combine exceptional service with innovative technology and our proprietary AccurateAuditTMcompliance foundation to provide banks, credit unions, non-bank lenders, loan services and capital markets firms with the best combination of speed, accuracy, regulatory compliance, and price. With Accurate Group, lenders and investment firms gain a strategic partner that can help them increase revenues, lower costs, get more accurate real estate portfolio valuations and improve compliance across all types of real estate loans, including mortgage originations, home equity, refinancing, default servicing and real estate portfolio valuations.

Accurate Group is committed to affording equal employment opportunity to qualified individuals regardless of their race, gender, gender identity, color, sex, sexual orientation, national origin, religion, age, disability status, veteran status, or any other classification or characteristic protected by law.

Accurate Group, LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Amie Walker, Human Resource Generalist, at awalker@accurategroup.com

To learn more about Accurate Group, visit www.accurategroup.com

Equal employment opportunity, including veterans and individuals with disabilities.

PI265019115

Salary:

$50,000.00

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