At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary The Operations Associate position is designed to provide training for a career within the Brigham and Women's Hospital Development department. This is the fundraising department for the hospital. Reporting to the Director of Finance and Facilities, the Development Operations Associate will provide administrative support to Development finance, facilities, human resources, research, and information systems teams. This is a hybrid position with some work required to be completed at the office at Assembly Row in Somerville and some work that can be completed remotely.
At the Brigham, we are dedicated to creating a diverse and inclusive community that encourages every employee to bring their authentic self to work. Brigham Health and the Development Office are focused on equity and ensuring equal access to employment and advancement opportunities. We seek to embrace the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, and national origin. We believe honoring all forms of human presence and expression enriches the Brigham community and enables us to understand and meet the needs of our diverse community more fully.
Qualifications
Qualifications
One year's administrative experience preferred
Minimum of a high school diploma or GED required
Friendly team player
Enthusiastic attitude and an appreciation for a fast-paced, professional environment
Ability to take initiative and work independently
Ability to manage multiple projects simultaneously and work autonomously under pressure of multiple and sequential deadlines
Ability to build bridges and strong collaborative relationships across the Development Office
Knowledge, Skills, and Abilities
Service Oriented
Professional telephone manner
Strong written and oral communication skills
Exceptional organizational skills with meticulous attention to detail and follow up
Ability to handle confidential materials with discretion
Familiarity with Microsoft Office software
Ability to learn new software systems
Additional Job Details (if applicable)
Operations/Administration
Manage administrative tasks related to Development Operations with an objective of making all administrative tasks for the rest of the office as easy as possible
Provide exceptional customer service over the phone, in-person, and via email; serve as the general office administrator
Field incoming calls to the Development department
Respond or forward as appropriate all messages in the giving@bwh.harvard.edu inbox
Become a knowledgeable office resource for every type of incoming request
Distribute daily internal mail and packages
Maintain off-site document storage log and facilitate document archive delivery and pickup requests
Submit expense reports for team members
Book and coordinate travel colleagues' business travel
Order new cell phones, process cell phone upgrades and transfers, resolve performance problems
Facility Support
Order and distribute office supplies, stamps, and other items as needed
Have a working knowledge of how to use all conference room technology (conference phones, videoconferencing equipment, etc.) and provide tech support to the rest of the department as needed
Submit work orders for building and office maintenance
Serve as the in-office on call associate as needed. Responsible for any time-sensitive office issue that may arise (sign for a package, pick up something from the hospital, receive a check that may be dropped off, etc.)
Research and Prospect Strategy
Assist with BDO staff requests related to prospect and donor demographic and contact information, including but not limited to: home addresses, phone numbers, emails, business information, spousal/children confirmation, and deceased confirmation
Assist with the preparation of biographical research information for select BWH cultivation and stewardship events
Assist with prospect management projects such as prospect assignment changes
Perform data enrichment and records management projects in Blackbaud database (Atlas)
Assist with other prospect identification and research information projects, as needed
Information Systems
Answer incoming phone calls and assist gift processing with recording donations
Update the office constituent database (CRM) to record returned mail and account for possible address changes
Assist the Information Systems team with other data entry and data quality projects as needed
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Brigham, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
