Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
- May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator, Level I, as well as: - Assists in the orientation and training of new support staff members. - Understands managed care plans, HMOs, and unusual coverages and provides information to patients regarding eligibility for procedures. Ensures that practice employees understand insurances. Appraises patients of insurance eligibility. - Handles fiscal procedures including, but not limited to: managed care procedures, patient billing problems, ensuring the accurateness of all ICD-9 coding, and self-payer billing. Oversees shift-specific cash control issues such as closing out batches of negotiables and receipts, depositing cash, etc. - Acts as liaison between the practice and Hospital departments particularly the MGPO. Serves as a liaison for patients regarding all Hospital services including financial information. - Coordinates and tracks HMO visits and referrals. - Works closely with the clinical staff to determine needs and solve problems. - Troubleshoots problems with customer service issues. - Establishes office systems. - May prepare procedure manuals/insurance handbooks. - May handle inventory maintenance and the ordering of supplies. - Performs all other duties that are practice specific and are appropriate to this level of position.



Qualifications


- High School Diploma - Epic experience preferable. - Typing 55 to 65 WPM required - Word Processing skills required. - Knowledge of spreadsheets and database systems - Good command of English language - Experience with Dictaphone preferred. - Ability to work independently. - Ability to prioritize work. - In-depth understanding of all pertinent medical coverages



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


151 Everett Avenue



Scheduled Weekly Hours


8



Employee Type


Regular



Work Shift


Rotating (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.