How You'll Help Transform Healthcare:

Provides a positive, rewarding and service oriented work environment which supports high quality patient centered care, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals and objectives. Monitors and implements new health care services and performance improvement initiatives. Reports to a practice Director. Manages the operations of physician practices. See Practice Manager Titling Guidelines adopted 2013.

• Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcome. Continually assesses and reallocates resources to meet demands.
• Responsible for overseeing day to day operations of a unit or department as it relates to scorecard goals and objectives. Organizes, manages, and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.
• Proactively identifies and implements cost containment initiatives.
• Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates team in problem solving processes.
• Holds self and team accountable for maintaining the highest possible performance standards in order to serve customers (patients, employees, physicians, colleagues).
• Maintains productive, collaborative relationships with physicians, other members of the management team and pre- and post-hospital providers.
• Monitors and evaluates customer satisfaction with services valuing our customer perspective. Collaboratively implements programs to continuously enhance customer satisfaction.
• Assures the effective and timely delivery of high quality patient-centered services. Recognizes and acts on opportunities for growth and improvement to advance goals of the organization. Utilizes project management principles to accomplish goals, seeks out appropriate resources, and proactively anticipates change within area of responsibility. Translates goals into department specific objectives and priorities.
• Communicates appropriate information to stakeholders in an ongoing, timely, and accurate fashion. Establishes forums to engage in open, honest, and proactive two-way communication.
• Establishes and continuously evaluates unit processes and reporting procedures to ensure achievement. Revises as needed.
• Inspires enthusiasm and builds support for projects. Attracts, selects, develops, and retains qualified employees, and is effective in utilizing developmental planning to expand employee skills and abilities.
• Creates a safe working environment while providing opportunities to develop maximum potential. Facilitates professional growth and development including the provision of in-service programming and an effective performance appraisal process.
• Plans for growth, staffing, services, educational opportunities and effective performance improvement in collaboration with Human Resources. Utilizes developmental planning to expand employee skills and abilities.
• Responsible for compliance with applicable regulatory, licensure and accrediting standards where applicable (The Joint Commission, CLIA, COLA, OSHA, AAAHC, etc)

What We Require:

Education and Experience: Bachelor's degree required or 4 years of equivalent experience.

License/Certification/Registration: In some offices an RN/BSN license may be required due to staffing model and grant specifications.

Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting, organizational and work competency skills. Experience with Microsoft Office Suite, including Excel, Word, Access and Power Point. Ability to use electronic medical records. Prior experience in a customer service position, preferably in a healthcare or call center environment preferred. Leadership experience or prior scheduling experience required. The right candidate will help establish a new service line in Family and Community Medicine to improve the human experience of calling our offices.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 150192
Employment Status: Full time
Location: Carilion Clinic Family Medicine - Blacksburg
Shift: Variable Hours
Shift Details: Monday through Friday, hours between 7:30 a.m. and 5:00 p.m. with 24/7 accountability
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

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